We reported the broken latch in April or May of 2021. We went all summer long without being able to open the window. We were finally contacted in November for the service visit. The company showed up the day I booked and had the repair done in 5 minutes. My concern is why did it take 7-8 months for a 5 minute repair. It was a warranty repair, for that I am thankful.
- Approximate cost of services:
- $0.00
- Company Response
Hello, we sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. We would like to investigate and provide a solution that works for you. If you’re open to discussing further, please get in touch with our customer service manager at 905-669-1200 or email us at vbservice@vinylbilt.com. Your happiness is our priority, and we would love the opportunity to make things right.