The Home Inspectors Group

Getting someone to come out to a country property is not easy. I was turned down by several other companies. Home Inspectors Group found a local energy assessor and scheduled a convenient time for him to come to our home.
The Assessor was knowledgeable, was thorough and gave great advice. He also listened and responded to our concerns.
The office staff noted that there was a new Enbridge initiative and ensure that we were enrolled for access to rebates as well as a loan.
This was an unexpected bonus.
Will recommend Home Inspectors Group.

At the end of November 2024 we installed a new heat pump and made changes to reduce air leakage in our home This group was responsible for conducting a pre and post audit on my homes energy efficiency. The inspector doing the audit was professional and quite knowledgeable, able to explain technical jargon. The Home Inspectors Group then successfully applied for the applicable Ontario grants. Their office tracked the rebate application for me and once the rebate cheque was received they provided a detailed explanation of the cheque amount and confirmed it was the correct amount.

I asked them for advice related to eligibility for energy rebates, and provided all relevant documentation related to assess my eligibility. They said I would be eligible, performed the audit. After payment they mentioned I wasn't eligible. I spoke with the rebate provider, who reviewed my file and indicated that any licensed energy auditor should have known I wasn't eligible looking at the documentation. Do not recommend, poor customer service.

The individuals that came to my home were all very professional, knowledgeable and patient. I am very happy with the work done.

after final audit,when there is time of file submission,they are not answer my phone and keep delaying.

After multiple calls back and forth, emails, etc. I finally was able to book an appointment for my final energy audit. Incredibly frustrating! You need to invest in more operators or better still an online appointment booking system.

On the positive side Joseph the auditor was great. Friendly and very professional.

Joe Hellenbrand was out this week, and I'd use his services again in a heartbeat. Joe has helped my wife and I to identify where we can make our house more energy efficient, and he's assisted with the Enbridge and Greener Homes rebates from start to finish.

If you're considering making energy efficiency upgrades to your house, I recommend that you reach out to Joe and HIG to help you with your energy audits. You can reach joe at joe@hhii.ca

The people at The Home Inspectors Group were very helpful in ensuring I understood the government rebates available and the process that was required. They were able to schedule my pre and post audits quickly so that I could schedule my heat pumps installation asap. Charles, who conducted the home audit was very friendly and helpful in recommending the best plan of action to improve my home energy rating. Thanks so much Yanique, Daden, Susan, Samantha and Charles.

The advisor came to my home to do Pre and Post assessment. We did as he suggested. After he finished post assessment, he said "everything is fine". But I didn't get the refund from the government for the Air Ceiling improvement. Very disappointment. Not satisfied with the service.

I would recommend this company for anyone looking to complete an energy audit for the Greener Homes Grant. The inspection itself did not take long and was very thorough. Terry was extremely knowledgeable and answered all my questions about the process and potential renovations.