AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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Scott from Okotoks
Scott from Okotoks
1 review Okotoks, AB
1/10

Alarm product. Service.

This is my 4th alarm system over 20 years. 2nd wireless. By far the most expensive. I didn't mind the price thinking that I was getting the elite of systems. It's junk. I was shocked upon installation just how cheap looking the components are. A stupid looking box that sits on your floor and this is the brains of it. On top of paying a very high price for junk they have me sign a three year contract. For what? It seems that I have paid for the system and install. $607.00 for 3 door contacts, 2 motion sensors, 1 smoke alarm, 1 key fob, 2 keypads and 1 flood sensor. My last wireless included all of this and more along with installation for $00.00 and a similar monthly payment. Now, I don't totally blame alarm force for this as I should take some responsibility in not properly researching this company and product. As mentioned, I was looking for and expecting the elite of alarms and due to the high price just assumed that I was going to get just that. My fault. Then I was dumb enough to sign a 3 year contract at $35.00 per month after basically overpaying for a cheap system. Again my fault. All the power to you Alarm Force for finding suckers like me.
Where I blame alarm force is for the fact that I had to get the installer back a week later because one of the door contacts was not working. He supposedly fixed it but it still does not work. I will just live with it as I don't have the time to reschedule around their timeline. Then to top it all off, exactly one month after installation I came home, turned off the alarm and received a message that there was a low sensor battery. I have to start replacing batteries in a system that I paid over $600.00 for within one month? Really? My recommendation is not to walk away from Alarm Force but to RUN. Don't fall for their commercials that are in my opinion "false advertising".

Approximate cost of services:
$600.00
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Company Response

Hi Scott,

We are sorry to hear about your experience. We do believe we offer the best two-way live voice relay in the business and take pride in servicing our customers across North America. We would like to see you satisfied with your system. I think the best way to escalate your situation is to email our Customer Care Support Team. You can reach them at: customercare@alarmforce.com or contact them at their phone number 1-800-267-2055. Thanks for taking your time to review us Scott.

Sincerely,

- T.H.