This is my 4th alarm system over 20 years. 2nd wireless. By far the most expensive. I didn't mind the price thinking that I was getting the elite of systems. It's junk. I was shocked upon installation just how cheap looking the components are. A stupid looking box that sits on your floor and this is the brains of it. On top of paying a very high price for junk they have me sign a three year contract. For what? It seems that I have paid for the system and install. $607.00 for 3 door contacts, 2 motion sensors, 1 smoke alarm, 1 key fob, 2 keypads and 1 flood sensor. My last wireless included all of this and more along with installation for $00.00 and a similar monthly payment. Now, I don't totally blame alarm force for this as I should take some responsibility in not properly researching this company and product. As mentioned, I was looking for and expecting the elite of alarms and due to the high price just assumed that I was going to get just that. My fault. Then I was dumb enough to sign a 3 year contract at $35.00 per month after basically overpaying for a cheap system. Again my fault. All the power to you Alarm Force for finding suckers like me. Where I blame alarm force is for the fact that I had to get the installer back a week later because one of the door contacts was not working. He supposedly fixed it but it still does not work. I will just live with it as I don't have the time to reschedule around their timeline. Then to top it all off, exactly one month after installation I came home, turned off the alarm and received a message that there was a low sensor battery. I have to start replacing batteries in a system that I paid over $600.00 for within one month? Really? My recommendation is not to walk away from Alarm Force but to RUN. Don't fall for their commercials that are in my opinion "false advertising".
- Approximate cost of services:
- $600.00
- Company Response
Hi Scott,
We are sorry to hear about your experience. We do believe we offer the best two-way live voice relay in the business and take pride in servicing our customers across North America. We would like to see you satisfied with your system. I think the best way to escalate your situation is to email our Customer Care Support Team. You can reach them at: customercare@alarmforce.com or contact them at their phone number 1-800-267-2055. Thanks for taking your time to review us Scott.
Sincerely,
- T.H.