Home Depot Installation Services

Had two condo doors replace two different homes with major calls and months of waiting. Just on my door only one person came to install wonder why i could put a credit card in and unlock my own door. After being redone paid the bill in full at home depo with confirmation 2 months later get a nasty letter stating that they have called and everything else and could effect our credit rating and still not paid some bimo states that we shouldn't have paid home depo but them and we have to send the info to her last time i checked the deal was made at home depo not peek installations who they contacted it out too. Since home depo is the right hand peek is the left hand and they dont talk to each other well I guess. it comes down to everything to be posted online and the media about both home depo and peek installations no wonder everyone is going to other places for there services. Guess other plases will enjoy installing all the other 66 doors.

Amazing customer service from Peak Installations. We purchased a french door from Home Depot, and everything from the sale, measurement and installation was perfect. We’re very happy. I highly recommend them.

A A A A A , All new windows & doors replacement & installation from start to finish 100% job well don highly recommended.
Walked in to Home Depot stor asking for quote day after sales representative was at our home got quote for reasonable price . Mike Sales representative answered all my questions also explained every details . I signed the contract no rush ! Mike was awesome thanks Mike ! Measurement was also prompt & professional no rush & excellent results at installation fitted perfectly ! Thank you as well .
I needed installation in rush since my family where in vacation , soon I got call from Home Depot , Karen the project coordinator explained to me all the procedure . Karen not only did make the rush installation on the project ( time was may biggest concern ) also coordinated so professionally that I couldn't believe . Karen always had times to call , confirm & plan . Karen was not shy to call ask questions also explain, she was patient and always flowing through . I really believe the installation of our windows & doors in such short time & so professionally with no slightest problem happened because of Karen's hard professional work . Karen always was available , talented, kind & passionate ( like She was working on the job site or for herself ) . The installation crow she arranged was highly professional, on time and clean. Again everything regarding this project from start to finish was smoth and working with project coordinator was pleasure thank you everyone and much thanks to Ms. Karen

Installers arrived on time and did a fabulous job with no delays. Very happy with service and would use this group again for other projects.
Personable and charming to boot yay!

Excellent service from start to finish and a job well done. Highly recommend Home Depot Installation Services !!!
Getting an online quote was very easy, sales representative explained everything from start to finish.
Work crew on time worked hard and cleaned up after, like they weren't even there except for my new roof.

We had Home Depot/Peak Installations replace all our windows from dual pane to triple. They took the time to explain the whole process and gave us options for moldings,glass etc... There was no rush to sign a contract or fake 40% discounts like so many try to do.
This was a great experience and the whole team from sales to installers were very professional. The salesman even told us about a special deal which saved us an extra 10% after the fact which he didnt have to do as we had already agreed to have them do our windows.
The job turned out perfect and we will use them again to replace our doors.

Same story for Peak (aka Home Depot) in Toronto – absolutely the worst possible service. I didn't even get to the installation portion of the work. The Peak team showed up to install and told me there wasn't enough room to install one of the windows due to furnace placement (even though I had specifically asked the sales rep. and the measurer if there was sufficient room). A Peak supervisor then showed up and told me the windows had been incorrectly measured. He couldn't do a re-measure since 1) it's not his job, he's a supervisor, and/or 2) he has to go to another job and/or 3) the measurer (the guy who did it wrong the first time) has to come back. Two days later the measurer calls and says the measurements were correct, the install team just didn't want to do the work. That was enough for me. I immediately called Home Depot in Atlanta, since HD in Canada doesn't make it very easy to contact them directly, and cancelled the job. After two weeks of calling HD, I was finally given a refund on my deposit.

Entry door purchased at Home Depot in June 2014. I have had this door replaced 3 times already due to the substandard quality installation work by Peak Installation. Buyer beware do not make any major purchase through Home Depot which requires installation as this garbage company Peak Installation does horrible work! I cannot stress this enough! If there was a -0 rating that's what I would rate this company!

Signed contract with Home Depot for new roof. These guys handle their installations. The job was not completed as per contract, still not finished,(start date was Nov 3rd). Yet full payment for it was put through on my credit card on Nov 10th. Don't know how this will transpire. Will I have to fight for a refund if they don't finish? I don't know if it is legal to charge for work that was not done? We will see and I will post here.

Ordered windows through Home Depot and Peak Installations is their installer. When the windows arrived, they were too small. They installed 3 of them by putting 2x6's around the inside of the opening so the windows would fit. When I saw the result, I halted work and told them to order the right size. I believe the installer was good, but he acknowledged that head office balked at ordering new windows. I raised a stink with Home Depot and with Peak. They sent out a 'manager' from Peak to 'look at' the windows. He was supposed to remeasure too, but obviously didn't know how. I had to tell him to take the casing off to measure. Then he ripped chunks out of my wall when doing that because he didn't score between the casing and wall first. I had to tell him to do that and he had to borrow my knife because he didn't have one. He said 2 1/2 inch casing would cover the area around the windows, yet it measured over 3 inches. I have contacted Home Depot about cancelling the whole project strictly because of the terrible service from Peak Installations.