Ultra Comfort

I had this company come in before for a gas insert fireplace, I was very pleased so I called them in when my Furnace went on the fritze. I received the same great service from them as I did before, very quick and efficient. Clean work space and careful not to damage anything. I would recommend them anytime.

I called the saleperson and they showed up that afternoon, I was happy with his knowledge and the price so they actually came that Saturday on time! Installation went on without a hitch very clean they laid down tarps on the floors and covered all the hardwood floors all the down the stairs. I love the fireplace great job and would recommend this company again.

I purchased a new furnace 5 yrs ago and had a warranty repair year 3 that was covered by my 10year parts and labor warranty - small part 16.00 however because it was found during a service I still had to pay for the service. No Problem.
Since then I have called Ultra comfort every year to maintain service to keep the warranty in place and the last time Dec 2015 I was told they would look into their records and if I needed anything they would call be back. Strange that I didnt get any calls.
I called in Jan 2016 to report noises coming from the furnace and funny behavior and was told it was the venter motor and the tech said it was fine since the noise went away. 10 days later the furnace shut down and it was -20 deg. I had to tell the tech what was reported on the last service call so he could look into that since the furnace was down.
First I was told my warranty was over because it was only 5 yrs. So I produced the original paperwork and then was told by the manager/owner the company had changed ownership so there was not warranty. Funny, that the name on the original paperwork was the same as the manager/owner I was talking to "Ali" . He then said the part wasn't covered under warranty anyway or was the service call to fix the problem.
560.00 later. Not impressed with this owner and this Cambridge location. Stay away.

Just had my old A/C & Furnace replaced with CONCORD 4AC14 Air Conditioner & CONCORD 95G2E Gas Furnace.
Great job done by Ultra Comfort Hamilton in helping us choose the right product at the right price. Very efficient installation service.
Right now we are enjoying our new Air Conditioner and we are looking forward to enjoying our new Furnace this winter and for many years to come.
This is the only company that offered us 10 years of free parts & labour warranty without raising the price.
They only sell good quality products and stand behind their products and workmanship.

Wrong fire place
Wrong installation. Installed contrary to manufacturer instruction.
Removed and given new fire place but still are owed $414
No chance of getting that money back.
Stay away, do not ever use this company.

I had a humidifier installed by Ultra Comfort and then the next year there was a problem with water not getting into the system. I called up Ultra Comfort and over the phone they seemed to know what the problem was (Solenoid Valve) and they were going to order the part but because it was the Christmas season they wanted to wait until the new year. So I waited a week and called back and they called up their supplier and found out that the part was on backorder but they would try their other suppliers. But my unit was still under warranty so there would be no charge to get it replaced.

After going back and forth calling almost every week, they finally said they were getting the part shipped and it would take a couple more weeks. However, the part ended up getting sent back because the supplier moved or something. And then for whatever reason the part would take a month to be sent again!

So I waited again and when the part was expected to arrive, I started calling again. On several occasions I had to follow-up even though they said they would call me back the same day to confirm. They had no idea what part they were expecting, and it sounded like I was never in their system for buying the humidifier. Then I was told that my part was going to be about $90 and my unit wasn't under warranty!

I did a search for the part myself on Amazon and other web stores and there are plenty out there that are easily accessible. So I ended up wasting 2 months of my time waiting and calling, when I could have just gone ahead and purchased the part myself!

UPDATE: I bought the part off of Amazon, it arrived in one week, and I installed it myself within 20 minutes. Problem solved!

I would definitely NOT use their services again.

As a past Project Manager and General Contractor myself, I appreciate quality workmanship and professional service. I have used this/company three times now at my own home, the technicians that came to our house were respectful and clean, and the continued service I receive is knowledgeable and reliable. Their prices were very competitive. I will use this company for all of my heating and cooling needs.

We had our furnace condemned by a another company due to crack in the heat exchanger. The same company quoted us a price that we could never afford hoping to push us into their rental program. We were referred to Ultra Comfort Guelph by my dad because they had serviced his old fireplace for years. We had the owner Morris over to give us an estimate. He was very professional and patient providing 3 different quotes and explaining the details of different furnaces. We were so pleased with him taking the time to educate us and his prices were not as high as the first person. He brought temporary space heaters for our family and sent his boys over the next day to install a new furnace for us. The job took those boys 8 hours but we were extremely pleased with their quality of work.The main reason we purchased from him was patience, honesty and he showed he cared! I am not an employee, relative or friend. We just enjoy great customer service specially in this field where there are a lot of uncaring commissioned sales people!

Professional & Courteous Employees
"I have been with Ultra Comfort Heating & Air Conditioning for some time now and it is because they have employees like Michael that provide a high level of service that is appreciated even more during difficult times like yesterday. Michael thank you for all your help, and might I add patience, in working with me to ensure my family had heat and hot water.

Joyce

We selected Ultra comfort after getting quote from 4 other companies. We were very happy with price of the equipment and the professionalism displayed by our salesperson Andre. We would like to thank him for all his efforts to take the time to explain each and every query that we had. His after sales follow up was brilliant and we are more than satisfied with the product. We dont often take the time to write a review but we would highly recommend this company .