Perfect Painter - The Home Improvement Group

Do not use these guys. This is a case of the company not caring once they have your business.

They account rep called the day they were to start the work and said they would be there the next day. The next day they didn't show up and didn't call. After my calling them, they showed up midday, two days late.

The only people who seem to return calls are the people you talk to before you agree to the work and sign off on the estimate.

They used my central vac without my permission to suck up pieces of drywall. This broke my central vac. (Why would they even do this in the first place?) I paid for the repairs myself and asked to be reimbursed by Perfect. After several months without any repsonse from Perfect, I finally got the office manager to agree to cover the cost. This was over 4 months ago and I still don't have the cheque. I fully expect I will never see it.

I also noticed that the wall outlet they put back in with the drywall is not flush against the wall so there's a small draft coming in. (The outlet was covered so I didn't notice it until now.)

In short: Reliability 0; Quality 1; Customer Service 0. Let's round it out to a Perfect 0 for Perfect Painters.

EDIT: I was waiting to give an update, on the off chance Perfect reimbursed me. Sure enough, after posting this review, I received a call from the Customer Service Manager. She reiterated that they would pay and had tried. I never saw any evidence of that but I can take them at their word. I still haven't received any payment but after seeing the comment on my review by Michael, who I beleive is the General Manager, I wanted to respond directly to his comment.

Instead of calling me immature and criticizing my review, perhaps it would be more prudent for the GM to examine what happened in my case. Instead of focusing just on the reimbursement, perhaps it would have been better to read the entirety of the review to see all the issues that occured.

And to say the cheque situation was fixed quickly, again Micahel needs to examine the facts. The repairs were done in May. The repsonse confirming the company would pay was 4 months later, this after repeated calls and emails to the company - to my account rep and to customer service. And another 4 months later, I still have received nothing. This after calling and emailing every month. My last call was to customer service was exactly one week before I posted this review.

Perhaps Micahel should focus more on understanding what customer service means and try to rectify the situation instead of worrying more about his company's reputation. And before he says his comment doesn't indicate any concern about his company's reputation, the main focus of his Customer Service Manager during our phone call was how to make me get the Homestars review to a 10. Not, how to make sure I got reimbursed, or how they can make sure these types of issues do not occur again.

And before Michael criticizes me for being negative or overly critical, I have used companies through Homestars about 6 or 7 times and I love it. Every other company except Perfect was professional through and through. I have done two other reviews and gave both companies 10's.

Again, I will update my review if anything happens.