United Alarm

I have an extremely large house and was quoted thousands of dollars by two other companies. This company came in the representative was honest with complete Integrity told me exactly what I needed and refused to sell me what I didn't.
The system is easy, definitely affordable and I am pleased to no end with it.
In the first few weeks I set my alarm off many times, however when speaking to the people on the other line they were courteous, Pleasant and very understanding and helpful.
Amazing company amazing service and an incredible price!

Awful service and price. Have needed five separate visits for maintenance and upkeep, each appointment they were between two to five hours late. Service technicians are miserable and don't want to be a part of this company either.

Faulty equipment constantly dying, monitoring response time slow - just as a nice add on to the terrible service.

They were untruthful to me about the service agreement to try to misled me into signing it. I would stay FAR away from this company as there are far better alarm service providers with integrity in Calgary.

(Fast Friendly Service) I love my new alarm it is so easy to use the installation guy went over everything with me and made sure I knew how to use it before leaving he was so helpful, the fact I can alarm & disarm from anywhere is so convenient for us I feel so much safer knowing my home is protected by United Alarms I searched all the company’s and found this one offers better deals and packages compared to the rest

Technician was knowledgeable , flexible and quick. He worked with us on where to install the device and was very friendly. From the time I spoke with the in office staff to completion, I was very satisfied.

Have been a home Alarm customer with United for about three years. Full home alarm, alarmed RV in the backyard and environmental sensors.

Very happy with the service. They are immediate to respond to alarms or any concerns. Their installation, support and technical staff are friendly and knowledgeable.

I would never hesitate to recommend this Calgary company.

No endorsement for this review only bothered because they helped me with an issue today and their service as always was top notch.

The customer service is terrible and they try to get you to sign a contract that they do NOT explain properly and try to deceive you to sign it. STAY AWAY from this company!

Over 12 years we had a few home security companies, but we never had such a great service as United Alarms. Marnie is such a sweet lady, called me back in 15 min as she promissed. Technician was here on time and did not leave till everuthing worked properly. What a great move from ADT to United Alarms. We will definitely recomend United Alarms to all our friends.

Here is my experience with this company:
- Expert came out, explained what we should get, quoted us, set up the system. Great to deal with.
- Alarm system worked pretty good and they always called quickly if the actual alarm went off which was very reassuring.
- If you have to cancel before your "term" is up - in this case because I sold the house - you have to pay a huge buyout fee, several times what the equipment is worth.
- When you cancel, nobody will ask you about moving the system to your new house or make any attempt at customer retention. I felt that they just want to take the cancellation fee and run.
- They would not disconnect the service until I signed and returned a cancellation request form, which I was not able to do as I was nowhere near any type of office, though I e-mailed them several times from my phone explaining this. This meant that the alarm was still connected when the new owners took the house. It was outrageous and completely lacking in common sense.

Based on my experience, the service up front was good but the cancellation experience left me with a pretty bad impression. I would not recommend them. I would consider using this service again if I was reassured that they had brought their business practices into the current century. If you do go with this company, do not sign any type of contract or financing plan. Just pay for the equipment up front (verify what it's worth too before agreeing to it) and negotiate a significantly lower monitoring fee on a month to month basis. If they wouldn't go for that I'm sure there are better options available locally.