Interior and exterior painting
Overall I am satisfied with the job this company provided. After voicing my (numerous) concerns they did follow through and fix the problem areas. The owner of the company is very concerned about customer satisfaction and negative reviews. I am appreciative of his good intentions and follow through. However, I feel that I must be honest about the overall experience. It took a very long time to achieve a satisfactory result. Problems with communication made the process somewhat unpleasant. I am sorry that I cannot give a stellar review, as it would not be honest or helpful to this company nor to future consumers.
- Approximate cost of services:
- $6,000.00
- Company Response
Hi Jennie,
Thanks so much for taking the time to give us your feedback.
As I mentioned in our conversation, I can really appreciate your concerns. However, the paint and wood condition to begin with was in really rough shape and had been painted numerous times. So our standard surface preparation would be to do what we did, which we strongly stand behind with our 2 year warranty. Furthermore, we are totally committed to your 100% satisfaction, so when you mentioned you weren't happy with the finish product, sending Serge back to do more is our brand and how we like to take care of our clients. Having said that, I'm at least happy you are satisfied with the final product after our most recent visit.
In the end, I can't change what has already happened, and am totally respectful and apologize for anything that didn't go the way you wanted. However, based on our conversation, hopefully you are encouraged enough to consider using us again in the future as we really do value your business.
Please feel free to keep in touch, as we are 100% committed to you should you have any other questions or concerns!
Brian Young, Owner