The Door Company

I live in Backburn Hamlet. It took over 2 months wait and 4 visits to get the job finally done. The technicians had no ideas what I paid for and had to come back doing parts of the job each visit. Not impressed! Shelley was rude and unhelpful when I called.

If I could give 6.5 stars, I would.

Things that were great:
- I was contacted less than 24 hours after I requested a quote online.
- Site visit to measure was quick and easily scheduled.
- Door itself is great, installation was excellent. It's a huge asset that I didn't have to be home for the install.
- Price was right.

What left the sour taste in my mouth:
- 5 weeks after paying my deposit and having heard nothing (this was a week after the estimated timeframe given to me by Shelby, main sales rep), I emailed her asking for an update. No response. A week later, I try again. Nothing. Two voicemails. Nothing. It should be noted that my emails and voicemails were polite and friendly, just checking on the status. Due to her lack of response, I was beginning to wonder if my order had even been made.

I ended up calling the shop and talking to someone there. From the tone of their response, I guess this is a normal thing for Shelby; once the deposit is paid, you're proooobably not going to hear from her again.

I'm sorry, but that was pathetic. You can't conduct business like that. I can understand that it was no longer her responsibility, but I think it's horrendous that she would just leave someone (especially someone who has already paid your company a deposit) hanging like that. A simple reply email or phone call instructing me on who I need to speak with would have been more than acceptable. Don't dodge my calls for nearly two weeks. She never did follow up either.

Conclusion: Give them your money, just don't expect Shelby to give you her time after that.

Edit: I'm in Vernon, not Kemptville

July 6 (took day off) received call day of install, door was damaged, delay by a month. Aug 8 rebook, can't make it previous customer job not finished, booked for next day. The lock and key does not work and door does not stay open. The workers putting up the door was visibly frustrated and swearing. Received call from neighbor because kids heard all this. Not good, they never complain. Lock and key arrive another month later No Show!!! Each day of booking we had to take a day off, really Not Good.
Now Diane (of the door company are on 1st name bases) and she obviously knows this is not good.
The door is finally fixed the week of September 7th.
I felt the need to review as I am curious if this will remain. I gave a 1 star because the sales guy was very nice.

Garage Door Opener installation (paid through Home Depot). The guy showed up on time and was very courteous. Installed the opener and took the time to explain everything. Would recommend.

I used the services of The Door Company in June 2013. After my husband tried (and failed) to install our garage door opener, and subsequently broke the door, I finally had enough of the ridiculousness and called The Door Company for help. The technician arrived right on time and was very friendly. He quickly installed the door opener in less than 2 hours and was able to re-attach the hoisting cable that my husband had gotten all tangled. The price was very reasonable and I have had no issues with the door since.

We received quotes from all of the companies at the show who were selling garage doors. Kyle at The Door Company was the easiest to deal with and very pleasant. We purchased 3 garage doors to be installed in the near future.

I was moving from one house to a brand new built home. I had just received a top of the line garage door opener the year before. The "Jay Leno" side mount model. I didnt want to leave it behind! The Door Company was happy to assist in removing it and reinstalling it in my new home in a very expeditious manner, (even though it was freezing outside).

Many thanks.

I had to write to say how impressed I am with The Door Company. Don't typically take the time to write a review but this is deserved. From the moment I contacted to final goodbye, a very professional group. Great job, thank-you :)

Door wasn't opening. Had referal from neighbour and made call to The Door Company. Friendly voices on the phone and offered to stop and inspect later that day. Service tech, Al? knew what he was doing, replaced a cable and offered to lubricate the door. Reasonable fee and door now works better than ever, thank-you :)