The Mover Guys

This should be a no star review.
I hired The Mover Guys for a small, 1 bdrm move.
There was no large furniture to move, aside from a two cushion sofa. No Bed, No TV, No Stereo System, No computer.
I was also moving 300 metres, to another build just north.
I was told it would probably take 1 hour plus 1 hour travel, and was quoted $300.00.
They showed up late. Took 3.5 hours, and charged me over $700.00
They also broke an antique, blaming me and the manufacturer of the piece for the damage.
The supervisor then showed up and told me that these things happen and there wasn't anything they would do.
After showing him that the damage was clearly the movers fault, he suddenly "knew a guy" who could fix it. Keep in mind this is an antique and my grandfather's. I said fixing it through an unknown wasn't what I wanted.
He then told me he could ask his boss for a discount on the move, but I had to pay the total amount immediately, and he would get back to me.
He then "accidentally" got the math wrong three times and added a credit card fee, despite the fact I wasn't paying by credit card
Here is the "best" part, I looked up the business and he has no boss, he is the boss and only listed employee of the business. He is the Operations Manager and Principle Owner.
It had been over 24 hours and they are now refusing to do anything.

They are not professional.
They care very little for their clients or their property.
They are incredibly inefficient and will suddenly find reasons to charge you extra fees, they never mentioned during their quote.

*Note* After more unpacking I have found they also broke glassware and some how they also lost some of my clothing!

Exxcellent work
They put extra effort into moving boxes into a storage locker that was hard to access.

2nd time using this company. Moved household contents from on site pod storage to our newly renovated 3 bedroom bungalow. The crew arrived on time as promised, with a 30 minute warning call. The 2 gentlemen were polite, respectful and very careful of the refinished hardwood floors and fresh paint throughout while onboarding our house. No damages occurred to either furniture or interior.
A BIG thank you to The Mover Guys!!!

Both james and ivan were professionals and polite and curtious, they made my day stress free and were so careful and they were efficient also they rang 1hr befor to confirm arrival both james and ivan were very tidy dressed and quick i would rate 5000STARS if i could both men deserve a pay rise .I will tell everyone about the company thank you.

We have used professional movers 4 times. We did a more comprehensive move within the exact same distances and time frame with another moving company 2 years earlier for half the price.

We lost several expensive electronic items in this move and the men working this job were worst I've ever moved with.

They gave me an hour window for arrival and were an extra hour later than that. However, they were extremely quick. I had a one bedroom to move with stairs at the old and new place and everything was done in 2h or less with the 20 min drive included. One guy was very professional and his helper was seemingly just along for the ride, but still good. I found them to work very efficient together and only one smaller item was dented. I was quite afraid of how the move would go based on reviews but overall I had a generally positive experience. I did find it a bit shady that they accepted cash only though... The truck had blankets and they were upfront about what items were better off in my own vehicle in case of damage (ie TV). They have insurance you can pay $80 for but there is a decent deductible if it's used (I believe $450 or so). They were the cheapest company of several quotes, so based on price I was satisfied with the service received.

THEY ARE HORRIBLE. I was only moving 3 blocks and they managed do $1000's of damage to my furniture and my brand new home. They used no blankets, wanted to walk in both houses with shoes and no protective carpets, and didn't fasten the furniture. I was 8 months pregnant and I swear they put me into early labour with their blatant disregard for our belongings. DO NOT USE THEM!!! EVER!! They called the morning of the move insisting I pay cash.. guess this should have been a sign however I felt in a bind since I needed to move that day. Please do not make the same mistake I made.

I had The Mover Guys move my appliances and furniture from a storage unit into my new home. They were fast, professional, and friendly. I would definitely recommend them again.

BEWARE OF THESE GUYS! #1 you do not use the facilities on the outside premises of the residence or business your moving clients into. #2 You do not destroy the walls of the premises or carpets by dragging items on them. #3 You don't ignore the requests of the client or the clients obligations or directions to prevent the above. #4 The owner when called got irate when trying to explain the situation. BEWARE!!! BEWARE!!!

Hired them to move to my family another City 500km away while I was waiting at the destination. AVOID THEM AT ALL COSTS. They damaged at least $1,500 in goods, wouldnt know how to pack if there life depended on them. Not a single blanket used in the move. Tried to string us along saying that our disassembled Ikea furniture was to blame and other brand new goods were already broken before the move. They only paid a portion after we threatened small claims court. Shady Company, do not use.