Unfortunately Al did a poor job of installing the TV mount and not long after he left, the mount tilted on the wall. This meant I could not adjust the mount arm without having to straighten the TV due to the tilted angle. After several attempts of contacting him he finally set up a time to fix the issue but did not show up for the appointment. It has now been three months of me calling Al and I have given up; hence this review. I would never use or recommend him to anyone and would advise all others to avoid his services at all cost!!!