First Call Heating And Air Conditioning

Heating & Air Conditioning
Sherwood Park AB T8A 2J6
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HomeStars
Heating & Air Conditioning
First Call Heating And Air Conditioning
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76%

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Reviews by rating (past 12 months)

Reviews for First Call Heating And Air Conditioning

Average customer rating:
9.3 10 (97 reviews)

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Martina Poljan from Edmonton
Martina Poljan from Edmonton
1 review Edmonton, AB
10/10

fixing furnace

Handyman name Brian fix my furnace fast. He was very punctual. professional and polite!Thank you very much for a great service. I feel more comfortable knowing that I can count on you to take care of my furnace.

Approximate cost of services:
$500.00
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Company Response

Wonderful to hear from you. We will make sure we pass on your kind words to Brian. Brad, Dave & Donna

Joel W. from Sherwood Park
Joel W. from Sherwood Park
1 review Sherwood Park, AB
10/10

Furnace & A/C Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I just wanted to thank you and your crew for the amazing service. The attention to detail, the work ethic and the quality of work your employees provide is outstanding. This is the second install First Call Heating has done for me and I am just as impressed this time as the last! I will most certainly recommend First Call Heating to anyone looking for a replacement or just service work.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for providing your feedback Joel. We have passed on your comments to all of those employees involved. If you need anything in the future, please do not hesitate to contact us. Donna, Brad & Dave

Marilee Jardine from Sherwood Park
Marilee Jardine from Sherwood Park
1 review Sherwood Park, AB
10/10

Central Air Conditioning and Install

Could not be happier with the service I received from First Call - the installers were fabulous, competent and the sales person was very helpful and offered many solutions including repairing old unit. I opted for a new unit and am very happy with everything about First Call. Great local community involvement as well from the company. Thank you very much.

Approximate cost of services:
$4,299.00
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Company Response

Thank you for the feedback Marilee. We were very happy to be able to get your a/c installed during these last few very warm days. I have passed on your comments to the installers and your sales advisor. We do appreciate you taking the time to post a review. Donna, Dave & Brad

Warren from Sherwood Park
Warren from Sherwood Park
1 review Ardrossan, AB
10/10

Boiler Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I recently had First Call come out and replace my boiler system. I found Jordan very helpful, knowledgeable and professional. I am glad to have found someone that I can rely on if any issues should arise in the future!

Approximate cost of services:
$7,000.00
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John from Edmonton
John from Edmonton
1 review Edmonton, AB
10/10

Hot Water Tank Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I recently had a new hot water tank installed by First Call and I was very impressed. Levi and Brett did an excellent job, they were very professional and provided great service. I would be happy to recommend First Call to anyone who is looking for a company that offers outstanding customer service from start to finish!

Approximate cost of services:
$800.00
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Company Response

Thank you for taking the time to provide this feedback, John. We will ensure that we pass on your comments to both Levi and Brett.

diane Dupuis from Edmonton
diane Dupuis from Edmonton
1 review Edmonton, AB
2/10

furnace new

had a lennax furnace installed a coupe of years ago have had it quit on me twice had it installed by first call very unhappy customer they do not have enough staff for good service

Approximate cost of services:
$3,000.00
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Company Response

Thank you for your feedback Diane. I do apologize if we did not meet your expectations for the service your required on your furnace. I believe our technician was out to your home this morning to repair your furnace and we did not charge for this service call. If you have any issues or questions in the future please do not hesitate to call and speak with myself and I will ensure that any future service calls are handled asap. Donna

Les from Edmonton
Les from Edmonton
1 review Edmonton, AB
10/10

Replacing two old with 1 new furnace.

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I recently had First Call install a new furnace and humidifier. I was really impressed with everyone and the great service that I received. The technicians arrived when promised, were very friendly and professional and made sure everything worked perfectly. First Call was recommended to me by co-workers, and I will definitely recommend them to others!

Approximate cost of services:
$9,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for providing this feedback. We always strive to provide excellent customer service and are glad that we met your expectations. Please call us if you have any other questions or comments. Donna, Brad & Dave

France  from Edmonton
France from Edmonton
2 reviews Edmonton, AB
10/10

Furnace Service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I just want to let you know that I am very satisfied with your company.
I bought a Lennox Furnace 2 years ago from another company which after they sold their product, they could not care less.
The furnace was due for a tune-up. I looked on the web the companies that were dealing with Lennox, and I called other places and the customer service was bad and – or it was way too expansive. I called your company, the first ring, your employee answered the phone and she was nice with me.

My appointment was this morning. The employee showed up right on time. I was really impressed! He was good to answer my questions, he was really polite and professional. At the end, he took the time to explain to me what he does and what we should do in the future.

As you probably know, it seems almost impossible in those days to find a professional company who respects their clients and offers great customer service. Kudo!

My only regret is that we did not buy our furnace from your company. :)

Approximate cost of services:
$149.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to provide your comments. We are happy that we could be of assistance.
Donna, Brad & Dave

Miep from Edmonton
Miep from Edmonton
12 reviews Calgary, AB
10/10

Water Heater Replacement

We came across First Call at the home show and bought their duct cleaning package. A few weeks later our water heater burst and we called First Call in a panic. They sent someone out and supplied a temporary electric unit to tie us over until they put in the new water heater and didn't even charge us for that!
I asked that they check out a weird noise the furnace made while they were here and they were able to fix a failing gas valve for us as well.
Straightforward and honest, fairly priced and above all, very friendly and helpful staff, from the owner/estimator, to reception and to the installers. They are a proud team and I can see why. I would highly recommend them. I have not felt this good about a business in a long time. Thanks especially to Dave, Dan, Jordan and Brett!

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words and we are very pleased that you were happy with the service you received.

Donna, Dave & Brad

First Call Heating & Air Conditioning

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Call Heating And Air Conditioning

First Call Heating & Air Conditioning is a one-stop service for all your heating, air conditioning, plumbing and duct cleaning needs. We offer repair, service and installation of heating and cooling systems, indoor air quality products, hot water systems, boiler systems and duct cleaning. We have service technicians available 24 ...
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