Hired and paid them for a 6 month guarantee to get rid of mice. They came and set out about 4, $5 poison bait traps. After a few weeks there was still activity in the attic. Had to practically BEG Jim to come back because he refused to believe that it could possibly be mice and literally said to me "you actually want me to go inside the attic??". He finally sent his very professional and compassionate employee who found a major infestation of mice in the attic. He placed a bunch of bait there which hasn't solved the problem, and they told me there wasn't anything else they could do except spray which would be harmful to our health, and would leave dead mice corpses everywhere which they don't help find or clean! Wouldn't attempt any sort of traps, cages, electronic devices, nothing! Also never came back or called for a follow up ever!! The guarantee is an absolute joke, they should be ashamed of themselves!
At the same time I had also used them to spray for centipedes. The centipedes came back after a month, and the spray stained my tiles! Which of course they said they've never experienced before. Beyond disappointed with every aspect of their service.