Sears Heating & Air Conditioning

The technician who came to my home was on-time, polite and informative. He thoroughly explained what the service was and what it would cost. The cost was higher than other places I contacted, but none gave me the same sense that I was getting quality work done.

Our experience with Sears sales staff on getting enough information and evaluating high efficiency tankless water heater was great from start to finish. Highly recommend both tankless water heaters and Sears for rental (with the option to purchase).
The cost is $50/month for the rental.

The workers were on time and took care to ensure the house was looked after, as they had to take their equipment to the basement. They explained what they were doing and showed me every step in the process. The even went further and did some extra work, that they were not required to do. Very professional.

i went in with no knowledge of air conditioners and they set me up wiht a cheap unit that fit all of my needs. the staff was friendly and explained things in an easy, non technical manner

Sears came in and did a very professional job, did not try to sel me extras that i did not need. He was very respectful and cleaned up EVERYTHING! I would highly recommend Sears, they also gave me info on the energy rebate

I received several quotes to install replace my old furnace and install a new ac unit and Sears was the most reasonable. the sales rep came to my home, analysed what I would need for this size of home and gave me three options on equipment I could go with, good better and best. He arranged for a home audit prior to the install and did all of the booking for me. he also explained how to maximize the rebates I was entitled to. Work was done to code (I know this becuase some of the other contractors suggested some short cuts which I talked to the sears rep about and he was quick to explain what was to code and what was not) and the installers showed up on time and did all of the work within the day.I was very pleased with the service and the product from start to finish.

The people from Sears came on time and were very prompt. They explained everything well. The people from Sears were very professional left home clean. They presented themselves well. We were very satisfied.

i had a excellent experience with this compqny. they provided excellent quality cleaning and will recommend with friends. i think that the quality of service was excellent and they were very professional

Contacted Sears around December when Furnace of 20 years died.
We had no heat for 2 days at this point and had contacted 5 other companies- Sears was *surprisingly* the most responsive.
Salesman came by within 12 hours of the call, and we reviewed options. I wasn't too happy with the salesman-(especially when he played for us sounds on his laptop of different furnaces- to show us the brand that Sears happened to sell was the quietest-just felt like too many sales tactics) but the price was reasonable. In addition, since we hadn't had our environmental energy retro review done, they got someone in so that we can get out furnace covered for rebates. The first meeting was on Sunday. Had the environmental check done on monday, furnace was installed on Tuesday (some companies said they couldnt get it done by friday..and I would have had to arrange for the environmental energy check before then myself).. The workers, which Sears contracts out, were again *surprisingly* quite good. Clean, quite, respectful, and got the job done right. The workmanship was quite good.
Its hard to recommend Sears 100%- I didnt really like the salesman- he took care of us, but at the sametime he came across as a salesman and at times I wondered if we were doing the right thing b/c of the constant tactics being used.
In addition- they do contract their work out- so I cant say forsure that you will get the same service guys.
But overall, if you can stomach some of their sales tactics, my experience was positive, we got the furnace we wanted and work was done quite well. They took care of all the rebates, and we got 0% monthly payments which is sweet.
Big relief overall.

Had an emergency repair as furnance would not start. Sears Home Service responded quickly and repaired the problem (defective ignitor). Would use them again in an instant. Very efficient and professional.