Sears Heating & Air Conditioning

I purchased a hot water tank in the fall after my tank started leaking. Sears had a terrific sale so i got it for less than I thought. I'm happy with my purchase as I have more hater water than I had before. No more leaks or cold showers!

It was 30 below and our furnace died therefore it was imperative in order to keep warm to purchase another furnace. We found our great furnace at Sears. After installing the furnace (2 hours) we finally managed to warm our frozen feet, and we were warm again and happy!

Sears had the best warranty and competetive price on a new central air conditioner. The salesman was not too pushy and gave me all the options to choose from. The technicians came and discussed the best way to install the unit. They were curteous and responsive to my needs. There was a problem with the initial installation ( power was not getting to the compressor ) so another technician had to come out to fix the problem. SInce then, I've had 7 years of trouble free use out of the unit. It has worked perfectly and is still under warranty.

sales rep came in to estimate the cost of replacing the current hot water tank...everything went well, the rep was very friendly. He did not try to sell me the most expensive product, but the product that best suited me

I had sears come in to clean my duct work. The house is about 22 years old, and it looked as though the ducts had never been cleaned. They also serviced the furnace and installed a new humidifier. All in all the price was reasonable, and the service was quick and friendly.

We replaced our CAC and furnace units in Fall'06 with brand-new Carrier systems. We wanted a well-known and trusted brand name. We called around many different companies to see who were authorized Carrier dealers (we only wanted to deal with reputable companies). We did BBB checks on the companies, we confirmed they were authorized dealers, we had them come to have a look at our existing systems and provide us recommendations on what models we should choose and why.

Hopeton Ormsby of Sears Home Central was by far the best. He WASN'T just your "typical salesperson trying to make a fast sell". Hopeton took his time to look at our home, look at what was required, and then explained to us what he recommended and why. He explained all the different models available and options available and showed us what systems were ideal for our home and environment and needs. Hopeton was patient with all our questions, and never made us feel rushed in our decision. Hopeton also carefully explained what rebates we would qualify for and how and submitted the paperwork for us. On top of that, we received Sears points for our purchase, which are worth something too. Sears's prices are competitive.

We have already recommended Hopeton to friends of ours who were doing a home renovation. They too have been very happy with Hopeton and also ended up purchasing from Sears Home Central.

We replaced our CAC and furnace units in fall'06, and bought some expensive Carrier systems because we wanted a well-known & trusted brand name. Everything about the sales call was great (please see my separate review on Sears Home Central 2900 Steeles Avenue East location). However, their service department is just so-so.

We have a 5-year full parts & labour warranty on our CAC and furnace units. We needed a few service calls, however....there were a number of times when a service call was booked and a date/time set...however no one showed up. We had to wait around the home the whole day. They didn't even call.

We have a young baby at home. There were a couple of times when the furnace shut down during the cold season and we needed a technician. We already notified the call center that we had a 3-week old baby at home and couldn't have the house too cold (no furnace = no heat!). However, no one came the whole night. No one came the next morning. I had to call multiple times the next day to request someone to come out ASAP given there was no heat in the house.

On another time, we needed our CAC service (it shut down). And even when we stated that our baby has bad ezcema which flares up when in a hot environment (they apparently put it in our file memo so the technician would know), I still had to call multiple times to ask why no technician showed up yet to fix our air conditioning unit. Again, a date/time was set, but no one showed up.

I told their call center, this reflected very badly on Sears Home Central. Especially when they are supposed to be a trusted name.

Thx.

Sears was great. From the initial consultation to the completed install. They completed the work in about 6 hours and even moved my water heater during the install as it was going to be in the way of the Electronic Air Filter. Give them a call...

Price was a little high, but I am satisfied in the end.

Good service, clean and did a thorough job, a little expensive