Image Enhanced Inc.

SUMMARY: In summary, this company is affordable and has good customer service. The quality of the work is not so good.
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THE JOB: Every year, this company has dropped flyers off in my mailbox with suggestions of work they can do to improve my home. I took them up on their offer to improve my front steps. The bottom concrete step was completely dislodged from the rest. So that needed repair. [Image: 1-Front Stairs - Damaged Step - Front View.jpeg]. They also suggested to resurface the entire staircase to which I agreed.
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QUALITY OF WORK: When they completed the job in November 2013, everything looked fine but I was completely disappointed when I realized the stairs started cracking and the resurfacing started to flake off as early as March 2014. [Images: 2-Front Stairs - Flake - Front View.jpeg, 3-Front Stairs - Cracks.jpeg and 4-Front Stairs - First Step Crack.jpeg] (Note: I NEVER used salt nor a metal shovel on the steps, just some eco-friendly pellets and a plastic shovel.) When I brought it to their attention, they blamed it on the extraordinary winter we had (with the Ice Storm). A relative of mine remarked that they hadn't roughed the underlying surface enough for the resurfacing material to adhere to it so that was probably the root cause. One of the supervisors, Clayton, from Image Enhanced offered to do a 'touch up'. He positioned it as an exception as he made it clear that they don't warranty the work and he's more or less doing me a favour. When they came to do the 'touch up' in May/June 2014, they had actually redone the entire surface layer and left a job that left no cracks but looked completely unfinished. They said they were finished but if you look at it, it looks as though some white chemical spilled over my stairs. [Images: 5-Front Stairs -chem -20140706a.jpg and 6-Front Stairs -chem -20140706b.jpg] That's what I'm left with now and genuinely wondering whether it will survive another Canadian winter.
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CUSTOMER SERVICE: Both of jobs took relatively quick. I have no issue with their contractors, punctuality, timeliness or follow up. 'Clayton' and 'Doyun' were very responsive and followed up after each job to ensure it was completed to satisfaction.
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PRICE: I've never had a job like this done so I'm not sure if $1,500 is a really good or really bad price for the work I needed. Most other companies were charging a little more (~$2,000), so I'm not sure if that was the market price and I got a really cheap job or if they were overcharging and I got a fair price. I would gladly pay more for a better quality job.