Reviews

9/10

Jay was a true professional. I requested a quote for over 5 various jobs around the house and was impressed by the clear and detailed breakdown he was able to provide. He showed up on time, was able to resolve all the issues and help me understand the root cause of the issues , specifically with my kitchen wiring. If I need more electrical work in the future, I'll definitely start with him. Thank you

Approximate cost of services:
$500.00
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Company Response

Thanks Jamaal.
I hope seeing you at next project.

4/10

SUMMARY: In summary, this company is affordable and has good customer service. The quality of the work is not so good. ••••• THE JOB: Every year, this company has dropped flyers off in my mailbox with suggestions of work they can do to improve my home. I took them up on their offer to improve my front steps. The bottom concrete step was completely dislodged from the rest. So that needed repair. [Image: 1-Front Stairs - Damaged Step - Front View.jpeg]. They also suggested to resurface the entire staircase to which I agreed. ••••• QUALITY OF WORK: When they completed the job in November 2013, everything looked fine but I was completely disappointed when I realized the stairs started cracking and the resurfacing started to flake off as early as March 2014. [Images: 2-Front Stairs - Flake - Front View.jpeg, 3-Front Stairs - Cracks.jpeg and 4-Front Stairs - First Step Crack.jpeg] (Note: I NEVER used salt nor a metal shovel on the steps, just some eco-friendly pellets and a plastic shovel.) When I brought it to their attention, they blamed it on the extraordinary winter we had (with the Ice Storm). A relative of mine remarked that they hadn't roughed the underlying surface enough for the resurfacing material to adhere to it so that was probably the root cause. One of the supervisors, Clayton, from Image Enhanced offered to do a 'touch up'. He positioned it as an exception as he made it clear that they don't warranty the work and he's more or less doing me a favour. When they came to do the 'touch up' in May/June 2014, they had actually redone the entire surface layer and left a job that left no cracks but looked completely unfinished. They said they were finished but if you look at it, it looks as though some white chemical spilled over my stairs. [Images: 5-Front Stairs -chem -20140706a.jpg and 6-Front Stairs -chem -20140706b.jpg] That's what I'm left with now and genuinely wondering whether it will survive another Canadian winter. ••••• CUSTOMER SERVICE: Both of jobs took relatively quick. I have no issue with their contractors, punctuality, timeliness or follow up. 'Clayton' and 'Doyun' were very responsive and followed up after each job to ensure it was completed to satisfaction. ••••• PRICE: I've never had a job like this done so I'm not sure if $1,500 is a really good or really bad price for the work I needed. Most other companies were charging a little more (~$2,000), so I'm not sure if that was the market price and I got a really cheap job or if they were overcharging and I got a fair price. I would gladly pay more for a better quality job.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Improve quality of work
Any advice to offer fellow homeowners facing a similar project?
Consider paying more for better quality
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Company Response

Jamaal,
Thank you for sharing your personal experience during your masonry restoration project. Your masonry project was performed during the fall of 2013, approximately 3 months prior to the ice storm. Unfortunately, during the ice storm, your steps were coated with 2 - 4 inches of ice. To remove this ice from your steps, you used a product that claimed to be ECO-FRIENDLY. However, this product caused the ice on your steps to thaw, transforming the ice into water. The water later penetrated the resurfacing material that we applied to your steps. Unfortunately, once that water froze again, it expanded and caused the resurfacing material to crack and flake. Note, our warranty clearly warns our customers not to apply any deicers to their masonry (as it will cause a freeze/thaw cycle which will lead to cracks and deterioration on all masonry). We are so sorry that this occurred, and we attempted to provide you with a free touch-up this year, however, the ECO-FRIENDLY pellets that you used in the winter are now causing a process on your steps known as efflorecense (white sulfar stains) to appear. Please use basic soap water to remove these stains. If you have any additional questions regarding your masonry project, please do not hesitate to call our customer service department.