Boonstra Heating and Air Conditioning

I have been a customer of Boonstra for almost 40 years and pay for a Silver service. Lately, and today in particular I have not been happy with the timing of their service call. I was promised the first appointment no later than 8:30 a.m. At 10.00 a.m I called their office to see where the technician was. He's on his way I was told, his GPS is telling him he will be there in 10 minutes. There was an emergency he had to attend to. Always the emergency with these people. 18 technicians and mine was the one (again) with the emergency. He finally arrived at 10:24 a.m. He showed me his phone to prove that he had only been advised of the service at my house at 10.04 a.m. Would you believe he has no GPS? Obviously the people at the end of the phone are trained in certain buzz words to hopefully placate us - the favourite one being emergency. Don't get me wrong! I'm not complaining about the workmanship. The technicians are good. I'm complaining about the service system set-up which, in my opinion needs to be revamped if they want to keep their customers happy. My time is valuable.