Boonstra Heating and Air Conditioning

Heating & Air Conditioning
Hamilton ON L8W 2E4
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Heating & Air Conditioning
Boonstra Heating and Air Conditioning
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85%

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Reviews for Boonstra Heating and Air Conditioning

Average customer rating:
8.5 10 (422 reviews)

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Carmelo9313
Carmelo9313
1 review Hamilton, ON
0/10

New HVAC Equipment

I am facing a deeply frustrating situation with Boonstra. I invested in high-end equipment, but just over a year later, I began experiencing numerous issues. I have had so many service calls that I believe Ive met nearly every technician on staffwho, I must say, have all been fantastic. Unfortunately, I cannot extend the same praise to the front office.

My unit has had so many parts replaced that it now feels like a patched-together Frankenstein creation. Boonstra's front office consistently shifts blame onto their supplier, Lennox, and despite their "no lemon policy," I am still facing ongoing issues. That policy seems more like a marketing gimmick than a genuine commitment to customer satisfaction.

I have exercised considerable patience and understanding, but this situation has reached a breaking point. Why can't Boonstra simply replace my equipment and handle the matter with Lennox themselves? Why am I, as the customer, being left to navigate this situation as a middleman?

I used to hold Boonstra in high regard, but the steady decline in their customer service at the office is truly disappointing.

Approximate cost of services:
$0.00
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Company Response

We appreciate your feedback, and we are sorry for the experience you had. We will reach out to you directly to discuss your concerns. In the meantime, if you have anything else to discuss, please call us at (289) 348-0401. Thank you!

colin
colin
2 reviews Burlington, ON
10/10

thorough and dependable service

Adrian did a thorough furnace inspection as part of my yearly service plan, and dealt with issues promptly. Great communication and suggestions. Dependable service. Excellent!

Approximate cost of services:
$200.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

Colin
Colin
2 reviews Oakville, ON
10/10

Excellent service!

The technicians were extremely efficient in servicing our furnace, they were very friendly, courteous and helpful, even to determining how many furnace filters were still on hand. We can thoroughly recommend Boonstras for their reliable servicing of both our furnace nd air-conditioner.

Approximate cost of services:
$240.00
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Company Response

Thank you for the feedback!

Devon
Devon
1 review , ON
0/10

Heat Pump

Installed in 2019 and the service was impeccable. Actually spent over $20k on 3 properties.

The install of the heat pump was doomed from the beginning maybe when the person that installed it was fired for doing such a poor job
I have had issues with it since and most recently I called 6 months ago as it was leaking then started tripping. They have been out 5 times to look at it without fixing it and then finally told me they need a part and were waiting for it. NO ONE has ever called me. I call them every month and this month they told me no part was order. The company has got too big and theres no communication. Avoid them! Im asking for them to take the unit out and Ill get another company I trust to put a new one in.

Approximate cost of services:
$9,000.00
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Company Response

We are sorry for your experience with our team. We pride ourselves on customer care and regret not meeting your expectations. We want to discuss your concerns further and make this right. Please reach out at (289) 348-0401 to address this immediately.

Rick
Rick
1 review Burlington, ON
10/10

On demand hot water tank no heating well

Kevin came to see what the problem was and quickly
Determined the mixing valve was faulty. He made changes that allowed us to get hot water until the part was available. As usual, Kevin was very thorough and professional. He treats my home like it is his own. I will
Request that only Kevin be sent when I need help be it maintenance or repairs.

Approximate cost of services:
$100.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

Private User
Private User
Private User reviews Burlington, ON
0/10

Damage to my new stairs and fooled me out of paying for repairs

I bought a new air conditioning unit and furnace. The cost was over 13 k. That being said I booked hvac cleaning and the workers ended up scrapping my newly installed hardwood floors abd stairs. After a huge effort to get thibg rectified. I even got a letter claiming that they would reimburse materials, they disappeared from paying me when I wanted to follow up to ensure reimbursed of materials I was personally buying to repair the damage . I have messaged them amd the response I get now is ' a manager will get back to you' stay away from.boondtra !

Approximate cost of services:
$1,400,000.00
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Company Response

Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you've experienced. Unfortunately, we could not locate your details in our system based on your username. Could you please provide additional information, such as the service date or appointment name?

Feel free to contact our Operations Manager at (289) 348-0401. We're here to help and look forward to resolving this matter promptly.

Thank you for your understanding.

Satisfued customer
Satisfued customer
1 review Puslinch, ON
10/10

Maintenance

Dallas was awesome. We were notified before he got here. Very personable and efficient. Quick, thorough and clean.

Approximate cost of services:
$0.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Hamilton, ON
8/10

annual servicing

Had great AC service from Thomas and a follow-up with new filter from Brandon. Both excellent, polite and informative eople.

Approximate cost of services:
$70.00
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Company Response

Thank you for the feedback.

fedele
fedele
63 reviews Hamilton, ON
10/10

A/C

Always reliable, professional and knowledgeable.
We area very pleased with the work done and feel confident with our equipment.

Approximate cost of services:
$0.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

Private User
Private User
Private User reviews Burlington, ON
10/10

new Air Conditioner

During our regular yearly maintenance call, the technician advised that our 14 year old Air Conditioner was at end of life.
He was able to get Jay in to give me a quote later that afternoon, and the following day, our new unit was installed.
Unfortunately, I didn't get the technician's names.

We've been dealing with Boonstra since we moved into his house 32 years ago, and have always been very satisfied with their polite, personable and professional staff.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for leaving us a 10-star review! We're glad we could help!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Boonstra Heating and Air Conditioning

Boonstra Heating and Air Conditioning has been a trusted provider of HVAC services in the Hamilton area since 1961. With over 50,000 homes serviced, we have perfected our customer service to ensure your satisfaction.

Our HVAC services cover all aspects of home comfort, from heating and cooling to indoor air quality, plumbing, drains, and water heaters. Whether you need installation, repair, or maintenance, our experienced technicians are here to assist you.

At Boonstra Heating and Air Conditioning, we understand the importance of prompt service, especially during emergencies. That's why we offer 24/7 HVAC repair services with no extra charges, even on holidays. Our goal is to provide you with top-notch service without the added stress of extra fees.

Additionally, we offer financing options to make home HVAC upgrades more affordable. Whether you're looking to save on a new furnace and AC combo or invest in a UV air purifier for cleaner air, we have cost-saving solutions for your home comfort needs.

Our service areas extend beyond Hamilton to include Burlington, Brantford, Kitchener, Oakville, Cambridge, Guelph, and more.

Experience the Boonstra advantage and enjoy peace of mind knowing that your home comfort is in good hands. Contact us today for all your HVAC needs, from installation to repair and maintenance!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Air Conditioners, Furnaces, Air Quality Products, Ductless Splits, Water Heaters/Tanks - Heat pump, Boilers, Generators, EV chargers, UV Air purifiers
SERVICES
Heating & Air Conditioning, Duct Cleaning, Dryer Vent Cleaning, Air Quality Products, Furnace Repairs, Furnace Installation, Furnace Maintenance, Air conditioner Repairs, Air conditioner Maintenance, Air Conditioner Installation, All Furnace Services, All Air Conditioner Services, All types of Furnace Brand Repairs repairs, All types of Air Conditioner Brand repairs and 24 Hour Service.
BRANDS
Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, and Moovair
STYLES
All Styles!
WEBSITE
https://boonstraright-time.ca/
YEAR ESTABLISHED
1961
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking, and financing available
LICENSES
TSSA & ECRA/ESA Licenses
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% guarantee on one year Parts & Labour on any repair
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