Boonstra Heating and Air Conditioning

I am facing a deeply frustrating situation with Boonstra. I invested in high-end equipment, but just over a year later, I began experiencing numerous issues. I have had so many service calls that I believe Ive met nearly every technician on staffwho, I must say, have all been fantastic. Unfortunately, I cannot extend the same praise to the front office.

My unit has had so many parts replaced that it now feels like a patched-together Frankenstein creation. Boonstra's front office consistently shifts blame onto their supplier, Lennox, and despite their "no lemon policy," I am still facing ongoing issues. That policy seems more like a marketing gimmick than a genuine commitment to customer satisfaction.

I have exercised considerable patience and understanding, but this situation has reached a breaking point. Why can't Boonstra simply replace my equipment and handle the matter with Lennox themselves? Why am I, as the customer, being left to navigate this situation as a middleman?

I used to hold Boonstra in high regard, but the steady decline in their customer service at the office is truly disappointing.