Zen Living

We purchased a home that needed a complete makeover. Kitchen, bathrooms, entryway. Michelle came up with amazing designs for everything. My husband and I love it. Highly recommend!

Stay far away. They installed our kitchen cabinets using what clearly were 2 different dye lots but when we noticed the problem, they insisted the "ORANGY" colour on some of out walnut look cabinets was due to sun exposure. We called and emailed countless times (being mostly ignored or told that "we don't have record of you contacting us") to try to get this rectified and now they now conveniently argue that " it is past warranty period".

We are so very disappointed in the most recent kitchen cabinet experience with Zen Living. Not only has this installation been dragging on since September 2021 (and it is now March 2022), there have been multiple screw-ups, delays, staff changes as good people leave Zen frustrated with the way Zen is treating customers & staff, broken promises and more, but the worst part is Zen staff now stonewalling & refusing to even respond to my emails or my request for the name and contact number to talk to the owner and invite him to come to see the problems that need to be rectified. This is not my first Zen kitchen and I can't believe how they have deteriorated in quality and service, and that their way of resolving the last two remaining problems is simply to say "we have closed this file". If anyone wishes to contact me for more details, I'd be happy to share more.

Lets just start with the Kitchen looks amazing! We just remodeled our kitchen but decided to install the cabinets ourselves so I can't rate their service for the install. In the beginning the service at Zen Living was great but one of our cabinets arrived without a leg. I called the sales rep that I had been dealing with and emailed and called again. I have not received a call back and ended up installing the cabinet with a piece of wood instead of a leg. All turned out great but their follow up customer service needs work.

Now let me tell you about the Counter tops!! I ordered through Zen Living and this was a truly lovely experience. They called me and let me know when they would arrive and were on time. They were curious and very thorough with their questions about my sink, overhang and fit for my stove. When they returned to install they again were on time and very thorough to make sure everything fit properly, including the tap hole which they cut on site. Can't say enough good things about the countertops!! 10 starts

Cabinets for 3 bathrooms replaced April 2020.Very shortly thereafter the rubber bumpers on the doors and shelves(placed at each corner)started moving and the falling off.Called the company April 9,2021 for replacements-needed 24.They did not express any remorse whatsoever and even suggested that if they were going to mail them to me that I would have to pay for postage.They still did not commit to replacement.The following day I was told that since these cabinets were ordered through my contractor that I would have to contact them for this issue.I was totally taken aback as to how they dealt with an issue which was totally their fault,as they used faulty bumpers and that would have cost them including postage perhaps at the maximum maybe $5.I can’t imagine what will occur if I have any real serious issues with these cabinets.It’s obvious that customer satisfaction and standing behind their product is definitely not one of their services.STAY away from this company!

Honestly everything that could go wrong did go wrong. I dont have the energy to list all the problems that occurred, from defective product to poor workmanship and six months to complete. To be far i was asked by the project manager,[ i quote ] in his own words, what can i do to make u happy. We agreed they would make me a wine rack for the kitchen. Well its now six months from that promise by the project manager and still no wine rack. Today after numerous texts and calls to the project manager i received a call back. It was a very un professional and confrontational call back . I was told that i wanted work from them for nothing. I was repeatedly yelled at so i just hung up the phone ? I will now source a wine rack else where. Honestly the tile guy was the highlight . He did a great job.

Their work is absolutely terrible, they didn't install the kitchen in a right way they didn't install the dishwasher in a proper way it didn't fit! They screwed the drawers bigger than the size of the handles! I don’t recommend this company to anyone their work is terrible and i’m still having issues in my kitchen because of them! And its a CHEAP quality and they charge you more than what it suppose to cost. the cabinets are two different colours one is white and the other is more of a yellow! Im not satisfied with their work so disappointing.

We hired Zen to do our kitchen. Their work was substandard, and we requested they fix their work. At first, they refused to communicate via their 'service' department, and then we finally had a senior manager tell us they will not be coming out to fix the cabinets.

They refused to come out and install the cabinets, without receiving 100% of the invoice. I guess it's no wonder, as they already know how terrible their work is, and have no intention of servicing their clients.

We are now in the process of resolving this through court, as we have to hire professionals to fix their terrible work.

I would run as fast as you can from this company, as they have zero integrity.

From the time we walked into the showroom and throughout the entire Reno we were treated as a valued customer.

Our kitchen had some unusual angles and Mike the installer was highly skilled and meticulous in his work and genuinely cared about the finished product.

The end result was a fantastic job that exceeded our expectations. If you are looking to do a renovation I’d highly recommend you obtain a quote from Zen.

The cabinets were very well built, and there were no errors in the design. The cabinets were well packaged and survived the trip from Calgary to Kelowna with no damage at all. They were ready for pickup on the exact date and time that was requested. Would definitely recommend this company to friends and family!