This has been my first home buying experience. I found the Avi Street Townes in Mahogany after searching for approximately 10 months and was immediately impressed. The sales team Deb and Lori were professional and extremely helpful providing insight into the neighbourhood, upgrades to consider or forgo and they were able to narrow down what units I would be interested in by asking simple questions regarding lighting and the type of space I wanted (this saved a lot of time!!). They were respectful of my budget, graciously looked into whatever questions I had throughout my experience (even after purchase) and their response time was fantastic!! These ladies do an incredible job and really know the homes they are selling.
Jason, who is the site foreman, was knowledgeable, curteious and very kind!!! He takes the time to explain the house plan and no detail is too small. He was willing to do the small extras that really add to the customer service experience. His speculation of build time was dead on. What I really appreciate is that his excellent customer service didn't end with my move in date. He is readily available to help and address even my smallest concerns in a timely and approachable fashion.
I have to add on here that other employees that I have met also provide exceptional customer service. Travis who I met on my move in day was happy to help and follow up with any concern I had. Paul, who was part of my 3 month inspection, explained everything in detail and was very helpful and thorough. I had a concern with my garage door and between Paul and Nonie the issue was dealt with the same day. I am incredibly pleased to see how well this company treats you after possession. My experience with all the employees has been exceptional and exceeded my expectations. The staff come across like they are happy in their jobs which is great to see.
I love my new townhouse. It is quiet, bright, well designed and I see the value in what I paid for. This entire experience has exceeded my expectations. Thank you Homes by Avi!!
- Approximate cost of services:
- $400,000.00