I called Elite Appliance to repair our refrigerator in June, which they did for $200, however the problem has already returned. When I called and requested that they come out to have a look, I was told that I would have to pay for a new call and new set of repairs. They said they only have a 30 day warranty on labour, but after that I'm on my own. Now I'm out $200 and still have to repair the fridge.
Their response shows they take little if any accountability for the repairs that they perform and charge for. I've worked with a number of other contractors and trades people in the past, and the best companies will take responsibilty for their work and won't charge you again when it is clear that their original work did not suffice. I can appreciate that a warranty must expire at some point, but the standard practice is about one year, not a mere 30 days.
Since they barely warrant their work in the first place, there's little incentive in me hiring them to return. I'm better off finding a more reputable company and using them.
- Approximate cost of services:
- $200.00