They came to repair my fridge fairly promptly. They claimed they fixed the fridge, but it only wrked for a couple of days and then it stopped working again.
They came back and did something else and again the fridge only worked for a couple of days.
Finally, they told me that the fridge was not repairable because the part needed was no longer available. This whole process took about a week and I ended up being charged $430 for a repair that could never have been done in the first place.
Had they told me after their first repair visit that the fridge was not fixable and charged me for that visit alone. I would have no issues.
But they came back a second time tried to repair it and did not succeed then charged me for all the visits that failed to repair the fridge.
I ended up ordering a new fridge which took almost a month to be delivered.
- Approximate cost of services:
- $430.00
- Company Response
We take every piece of feedback seriously and are committed to providing exceptional service. After a thorough search of our customer records, we regret to inform you that we have no record of providing service to you. Additionally, your review is missing a work order number, which is a standard reference we provide to all our customers at the point of booking service. To ensure the authenticity of reviews and to address any issues effectively, it is essential for our customers to include their work order number in their feedback. If you have indeed used the services of Elite Appliance Service, please provide your work order number or contact us directly at 1-866-568-0355. We are dedicated to transparency and continuous improvement, and we welcome the chance to investigate and resolve any legitimate concerns you may have. We thank you for your understanding.
Sincerely,
Elite Appliance Service Team