This is, in fact, the second time that I have used Convertible Air to service my rental property in downtown Toronto . The first time was in August to service the air conditioner (my wife called while I out of town and made the call based on the Homestars rating provided here) and this past week, I made the call to repair the furnace. The furnace is a nearly 20 year old mid -efficiency model . The issue being that fan would not work in the normal auto position on the themostat, but would function in manual mode meaning the fan was on all the time.
I found the service techician, Raj, who I am naming as I think he deserves the recognition- to be very professional, personable and willing take the tme to explain what the problem was. In addtion to the fan issue, he noticed that there was "lag" in the igniter and he believed that a new control board would likely correct both issues. He quoted me what I believe to be a fair price for the parts and labour and new control board was ordered. Once the part arrived, he coordinated the install with the tenant which I really appreciated saving me the trip. I mention this as I felt comfortable enough based on our phone conversation to let him do his job. I appreciate that I was able to speak with the technician directly and I am very satisfied with the outcome.
As a long time Ebay user who has been buying stuff successfully for years based on other members anonymous reviews, I find these "peer to peer" review sites like Homestars very useful in finding a reputable company. I would recommend this company to Homeowers for a furnace or air conditioning repair.
Robert
- Approximate cost of services:
- $450.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Robert, thank you very much for this detailed review. I really enjoyed reading it and am SO pleased that you are happy with our services. We will never let you down. Our doors (and phone lines) are always open.
Much happiness and great health in 2017 and beyond.
Marnie Amodeo, Staff & Family @ convertible air 50th Anniversary!