They installed a new AC unit in 2013, however we had issues within the first year and been been having the same issues with it since then. They came back only within the first year to resolve the issues, however it was only temporarily for that season. The same thing occurs every year, twice a year - the AC blows air, no cold air. They haven't come back since then. We contacted them every year, however they did not return our calls nor follow up. We've spent quite a lot of money every summer, twice per summer with alternate companies because they made no effort to contact us back. In finally getting a hold of Brent this year to come to a final resolution, from the initial onset of the call, the tone sounded very abrupt. He was quick to advise us to never call his office after hours or on the weekend and stated his hours were Monday to Friday 9-5pm, yet there was an answering service that took a message for us. We've expressed our complete disappointment and still waiting to finalize a resolution with this company where we will not have to keep incurring cost after cost.
- Approximate cost of services:
- $3,500.00
- Company Response
Hi Doreen,
Thanks so much for the review and we hope you enjoy your York air conditioning system for years to come. We will be more then happy to help you with the service and any warranty issues that you may have going forward. Thanks.