Doreen from Calgary

They installed a new AC unit in 2013, however we had issues within the first year and been been having the same issues with it since then. They came back only within the first year to resolve the issues, however it was only temporarily for that season. The same thing occurs every year, twice a year - the AC blows air, no cold air. They haven't come back since then. We contacted them every year, however they did not return our calls nor follow up. We've spent quite a lot of money every summer, twice per summer with alternate companies because they made no effort to contact us back. In finally getting a hold of Brent this year to come to a final resolution, from the initial onset of the call, the tone sounded very abrupt. He was quick to advise us to never call his office after hours or on the weekend and stated his hours were Monday to Friday 9-5pm, yet there was an answering service that took a message for us. We've expressed our complete disappointment and still waiting to finalize a resolution with this company where we will not have to keep incurring cost after cost.

In 2012, Action Furnace came to clean our ducts and furnaces. At that time, we also installed a brand new humidifier with them. We only noticed just last year that this was actually installed upside down and therefore called them to see if they would reverse it. They were very friendly and professional on the phone but still wanted to charge us for this service. After a bit of discussion, they agreed to follow up on their end and get back to us. Surprisingly, they called us back, agreed and scheduled to come and correct this with a reinstall free of charge. Once again, they were punctual, professional and knowledgeable. The technician also showed my husband how to maintain it. Would gladly give them my business again.

College Pro Window Cleaning offered their services in July of 2013. Nicholas was professional and explained their services very well. We scheduled the offer because it was reasonably priced. They were punctual. Some of staff didn't thoroughly clean the windows properly so we asked them to follow up the areas that were not complete. Without hesitation, Nicholas apologized, personally came back to finish the work himself and did a good job.

In Dec of 2012, we noticed some molding against an outer wall of my toddler's room. We called a few places to check this out urgently and they were all either all booked up or if they came, they estimated costs of approx. $10,000 with an immediate contract sign up on the spot to secure the resources, costs and an upfront deposit of 50% or prices and availability may change. The area was very tiny and couldn't be more than 2 feet wide just on the baseboard edges. When I called MoldPro, Peter came the same day, was professional, knowledgeable and reasonably priced. He did a thorough investigation, was quick to action the plan to get the work done immediately, cut out the area, seal off the room and set up the system to suck up the air to get rid of the mold and even recommended a contractor to repair the area after the mold removal. After the removal, they cleaned up and he gave great prevention advice as well.