Good installation, poor follow up
Gutters & Eavestroughs review in
Vancouver
Estimation process was great. Customer service went downhill once actual work needed scheduling. Dispatch didnt know about estimate, estimate didnt know about installation. Owner didnt know where crews were. Work was rescheduled 3 times. First installation left gaps in the rafters where squirrels got in. Costed 500$ extra for pest control. Seems like a company with skill in work, but very poor management and scheduling. Appointments need to be kept, or customer needs to be informed. Will think twice recommending to others just based on how hard it was to chase the owner and dispatch around to get work done. Installers were good people.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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