Advanpro Furnace & Duct Cleaning Ltd.

Homestars has been a very useful tool for me in the last couple of months buying a new home and setting up are other for rent.
Advanpro I have hired previously and was quite impressed with the experience and expertise of there technicians. However this time I couldn't be less satisfied. New house and just spent hundreds of dollars putting in a new 5 in Honeywell air filtration system...with the factory filter cartridge, with less then a month in it he took it away and stuck in one of his cheap $2 filters and said the filter was putting to much strain on my furnace. He also told me that my igniter on the furnace needed to be replaced ...I explained I was surprised as the home inspector we hired did a thorough check on the furnace and indicated it was in fine condition. Yes they did brush clean all the ducts as promised, however I think most they sucked out of the ducts and sprayed them across the room. I will say another thing good about the company ...not the tech that came to my place...I called at the last moment to rebook the cleaning as some contractors were delayed . They were very accomodateing in rescheduling even with the 24 hour notice I gave them.

In addition once the company found out about my experience they tried very hard to rectify my bad experience. Perhaps my 4 rating was a little harsh for the company to take because one tech was having a bad day. Mistakes can happen anywhere, how they are handled means considerably.