Galaxy Windows

Windows & Doors Installation & Service
Vaughan ON L4K 1Y7
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Reviews for Galaxy Windows

Average customer rating:
10 10 (641 reviews)

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Greg from Mississauga
Greg from Mississauga
2 reviews Mississauga, ON
10/10

All Windows, Front & Patio Doors

We got numerous quotes, and we decided to go with Galaxy Windows. Dmitri was very detailed in explaining the window replacement process, and VERY patient with answering all the dozens of questions I had. He maintained his professionalism and level of service from beginning to end. Dmitri was the ONLY Sales Rep that actually called back to follow up after our initial visit, and even after that, he was still patient in responding to my many phone calls and exchange of emails.

Alex and Vlad were our installers and they were equally as patient in dealing with my questions. They were relatively clean and efficient.

Near the end of the installation, Dmitri made a visit to go over the work and address any concerns I had. Not only was the overall service great, even after the work was done, Dmitri was still very prompt and responsive in a taking care of my issues. In my past experiences, most companies/contractors pay less, or any at all, attention after the money has been received. I found some flaws with 2 of the windows, Dmitri came by within a day to look at the problem, sent in a warrantable service request to the windows supplier and assured me that I will be getting a phone call when the replacement window is ready, approximately a couple of months. About a month later, I got a call from the supplier to book an appointment. The solo gentleman, also named Alex, was very experienced, quick and clean, windows replaced/fixed within half hour.

Our installation was done in August, but I waited till after the final warrantied service was completed to submit a review. I'm really impressed with our whole experience, the price was very reasonable, and I have a peace of mind that if anything goes wrong, we are covered!

Approximate cost of services:
$20,000.00
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Company Response

Hi Greg,
I'm pleased to have you among our happy customers. Please thank Steven from me for referring Galaxy Windows.
Cheers,
Dmitri

Stephensils
Stephensils
3 reviews Oakville, ON
10/10

Front facing windows - existing client

After speaking with multiple window companies and hearing what they had to offer, I made the decision to stay with Galaxy Windows and Doors for my house. I have referred them to 3 other households in the past and the work and service has consistently been fantastic! Not only was the service excellent, but the pricing was competitive as well. Absolutely no complaints!!
Throughout the process, Dmitri came by for an initial estimate, and then he sent out his installer to take the final measurements.
During installation, all rooms were handled with care as they were very careful of their surroundings by not banging up the newly painted walls or scratching the new hardwood floors. The installer was very pleasant during installation and cleaned up after the work was completed.
We got all our front facing windows replaced as well as the large half circle window. So far so good as there has been no condensation and is keeping the temperature of the house very efficient. Definitely would recommend for future houses! 10/10

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Stephen,
Thank you for being a good and loyal customer! Please let us know when you are ready for the next stage.
Have a nice day,
Dmitri

Melissa AtLee from Burlington
Melissa AtLee from Burlington
3 reviews Oakville, ON
10/10

Installation of windows and window trim

We enjoyed a very good experience with Dimitri. He was very proactive, quick your answer and attentive to our needs. The installation took place in a timely and seamless manner. Their prices are quite competitive! We would happily recommend Galaxy Windows.

Approximate cost of services:
$5,000.00
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Company Response

Hello Melissa. I'm glad we found windows to match with those that had been installed already and they look great in your pictures! Thank you very much for your feedback!

Steph in Thornhill
Steph in Thornhill
2 reviews Toronto, ON
10/10

Windows

My sister actually recommended Galaxy Windows to us as she had her windows replaced by them and loved their professionalism and the amazing work that was done. We didn't even call other companies for quotes! Dmitri was very informative. We learned and understood the products offered and allowed him to help us decide on what was best for our needs. He even brought in before and after pictures and a sample of the window. Very organized and very professional. Alex and his team did a seamless installation. They were on time, quick and they cleaned up after themselves. I can't believe they did 5 windows in less than 4 hours. We are excited to do our main floor with Galaxy Windows in the near future.

Thanks Team!
Stephanie and Ken

Approximate cost of services:
$3,500.00
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Company Response

Hi Stephanie, Hi Ken,
Thank you for your kind words. We're looking forward to the next stage of your window renovation.
Best regards,
Alex and Dmitri

brukna in Woodbridge
brukna in Woodbridge
6 reviews Vaughan, ON
10/10

20+ Custom Windows with cut out

We had reached out to at least 10+ companies to give us a quote on a big project. Dmitri and co. stood out not only in price but also professionalism. Given the big nature of the project it did take over 7 weeks for the windows to be ready. Couple of days before installation their contractor came in to do a cut-out for new window placement. 2 days later the rest of the crew was on site with beautiful new custom windows. The new windows are a piece of art and workmanship. The house did get a bit dusty but that is expected in a project of this nature. The crew was polite and professional and they cleaned up really well. Thanks guys - I've already recommended your services and will keep doing so!

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for taking time and writing such a great review, as well submitting pictures. I love how the kitchen and family room windows turned out; there is now so much light coming in.
All the best,
Alex and Dmitri

SusanRR from North York
SusanRR from North York
6 reviews Toronto, ON
10/10

Great Service and Product

This was the third and final phase for getting all our exterior windows and doors replaced and we couldn't be happier. The work was done quickly and our painter commented on what a great job was done on the window trims. I made a mistake and ordered the wrong colored hinges and Dmitri and Alex came back one afternoon and changed them all for me. As always we had great service!

Approximate cost of services:
$16,000.00
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Company Response

Hi Susan,
We appreciate your feedback! I'm pleased how everything turned out and the custom trim and sills you've chosen for windows and doors look gorgeous.
Thank you for being such a good and loyal customer!
Cheers,
Dmitri

Timothy in Oakville
Timothy in Oakville
1 review Oakville, ON
10/10

Window replacement

I'm very happy deal with Galaxy windows. They did really good job replacing our windows a weeks ago. It looks so nice now. Dmitri is professional adviser. He makes me everything easier to decide. Installers also work very well and finished all clearly.

Approximate cost of services:
$6,500.00
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Company Response

Hi Timothy,
Thank for for your kind words and taking time to attach great pictures. I love the off-set single hung in the family room. I should use the design more often.
Best wishes,
Alex and Dmitri.

Fran and Dariush, North York
Fran and Dariush, North York
14 reviews Markham, ON
10/10

Replacing of 17 windows in two story house

We wanted to change the entire house's windows including backyard door and entrance door for a while and were afraid of doing it after hear a lots of horror story about troubles people had to go through, after getting quotes from different companies, we chose Galaxy windows. The sales person Dimitri was very informative and helpful to choosing the style that we wanted and he spent two hours to explain about the whole process and answered all our question and concern. He always was in touch with us and addressed all our concern right away. His crew Alex and Vlad were so pleasant to work with and also very professional with the installation. They made the job so easy for us that we wished we had done it sooner so We strongly recommend Galaxy Window to anybody that is looking for a quality job and thanks them for doing such an excellent job.

Approximate cost of services:
$21,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Fran, Hi Dariush,
Thank you for your kind review and taking such amazing pictures. You post was #1 on homestars for months! Best wishes,
Alex and Dmitri

Jason from Waterdown
Jason from Waterdown
3 reviews Smithville, ON
10/10

Windows and Patio Door Replacement

We recently had our patio door, dining room, and kitchen window replaced by Galaxy and couldn't be happier with the end result.
From the initial consultation with Dmitri, to setting up the install date with Alex (thank you for your flexibility), to the actual install by Constantine, our entire experience from beginning to end was flawless.
Knowing this was not a large job, Dmitri was still very competitive with his quote and provided insight into opening up the room with different window styles. He even showed up on our install day midway through to check in and see if all was going well (it was) and provide us with our window and door warranty info.
Constantine was an absolute pro with the install. He laid down drop sheets in all areas that he was working in and cleaned up well afterwards. The pride in his workmanship was evident throughout the install.
We absolutely love our new windows and patio door. Thanks again guys!

Approximate cost of services:
$3,800.00
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Company Response

Hi Jason,
Thank you for your kind and detailed review. We are happy we could help! Please feel free to contact us when you are ready to do another few windows or doors.
Cheers,
Dmitri

Private User
Private User
Private User reviews Toronto, ON
10/10

Very pleased with windows from Galaxy Windows

I am very satisfied with the service Galaxy Windows provided from start to finish - very professional. Their price was competitive and the installation was quick and well done. They windows are beautiful! They cleaned up well afterwards. Easy transaction from start to finish. We will certainly use them again when other windows in our house need to be fixed.

Approximate cost of services:
$2,000.00
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Company Response

Hello folks! Thank you for being great customers of Galaxy Windows. Best wishes to you and you company!
Cheers,
Dmitri

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Galaxy Windows

Galaxy Windows offers the best in Windows & Doors!
1. BEST PRODUCT QUALITY
2. PROFESSIONAL INSTALLATION
3. LIFETIME WARRANTY
4. EXCEPTIONAL CUSTOMER SERVICE

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Energy Star Certified WINDOWS AND DOORS
SERVICES
Design, Supply, Install, Service
BRANDS
WINDOWCITY, MASONITE, NOVATECH, TRIMLITE, VERRE SELECT, MENNIE,RICHERSONS
STYLES
Casement, Awning, Hung, Slider, Custom Shapes, Bay & Bow.
SPECIALITIES
Prestigious Homes, Custom Designs, Custom Colours
WEBSITE
http://www.galaxywindows.ca/consultation.php
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
20
RETURN POLICY
Satisfaction Guaranteed
PAYMENT METHOD
Cash, Cheque
LICENSES
Yes
MEMBERSHIPS
Our products meet & exceed the performance standards set by ENERGY STAR, CSA, SAWDAC, WINDOW WISE.
LIABILITY INSURANCE
Yes
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
3-5 windows
BONDED
Yes
PROJECT RATE
Full & clear written estimate.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.