I'm retracting the excellent review I gave back in March. After 2 text messages and 3 emails beseeching me to review this company, I did so before having a chance to see the finished product, just to stop the barrage of messages while packing and moving.
The brand new hardwood floors were not covered during installation and were scratched and gouged. Herc admitted that this was his fault and after his unsuccessful attempts to bring in an expert to try and fix the floors, but more importantly our hardwood installer telling us it was impossible to replace the damaged boards, we came to an agreement of $500, a paltry sum when you think of the $1000s spent on the flooring. Given his financial circumstances, we agreed to 2 payments of $250 each, with the last payment due May 31st. We gave him plenty of time and he finally got back to us today with an insulting email telling us that we already got a good deal. He also threatened to post pictures of the damage i.e., that we were exaggerating? I have posted one very small sample of the damage. But this doesn't come close to representing the overall damage.
He also told us today that he told us there was someone who could fix the floors for $175 - we have no idea where this came from and it was certainly news to us.
Herc will dispute this review. We invite him to go ahead. We see the damage every single day. Buyer beware.
- Approximate cost of services:
- $2,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Shelley,
Thank you for taking the time to post your honest feelings, and I am sorry that things turned out the way they did.
GeorgiaPeach Closets has had 8 years of completely satisfied customers where we have charged a fair (lowest in the GTA) price, and still endeavored to exceed expectations.
WISH YOU MANY YEARS OF ENJOYMENT OF THE CLOSET ORGANIZERS IN GOOD HEALTHHercules