Packing and moving of Household Furniture
- Approximate cost of services:
- $800.00
Packing and moving of Household Furniture
Move from a townhouse to a condo
On balance, exceeded my expectations
Quality Movers with Execellent Customer Care
Moved 3.5 hours away in winter
Hi Chris. Thank you so much for that fantastic review of our company. We will relay the kind words to our guys. We are replying to your review due to the one small issue you had regarding billing for travel time and fuel. Company management actually views this as a positive that you brought this concern up as it is a common point of confusion for many of our customers. When a crew is travelling from an origin home to a destination home, the time it takes to travel between is still on the hours worked for our crews. In your case, the fact that your two locations were so close together is a positive as there was minimal truck time in between while the crew is still on the clock. Travel time, that is attached to every move is to get the crews to you in the morning and then back to our facility in the evening. It is a standard of the moving industry that this cost is captured as we have to pay our workers for their whole day of work. Fuel cost as well, applies similarly. It's true that minimal fuel is used between locations, but you must factor in fuel costs for the entire day. Local moves within the GTA all have 1.5 hours of travel and a $45 fuel charge applied. This allows for roughly 45 minutes each way in the morning and then in the afternoon, as well as the fuel costs to operate the truck for its entire journey. You are not the first customer to be confused with this and we apologize if we did not effectively communicate these two fixed costs to you prior to your move. Here at Firemen Movers we are always striving to have as much transparency as possible when it comes to the billing of our clients. Thank you for using our services Chris
Aaron Cohen - Operations Manager