My move date was December 22, 2015 and I moved out of a large one-bedroom condo. Kailen and Bismark did an amazing job! They were friendly, professional, and effective. They started with an introduction, a handshake, and a review of the premises. From there, they worked quickly and efficiently to load up the van. All furniture was well wrapped too. I appreciated that they showed up at the second location quickly - clearly no stops on the way. I moved into a three-floor townhouse with narrow stairs and they didn't damage anything - not even the walls, which I would have expected with this type of move. They also didn't slow down either, despite the warm weather and stairs, stairs, stairs. Bismark actually carried my queen size mattress with one arm. My mom couldn't believe it! I had marked every container (go Frogbox!) and they placed each one at the right spot too, which saved me lots of time afterward.
I deducted one star for price as 1.5 hours of travel time was billed automatically (plus another $45 for fuel surcharge) though I was 15 mins drive from one location to the next. This drove up the cost and didn't reflect the actual gas or travel time at all. Other than that, the service price was worth every penny! I was extremely pleased and highly recommend Firemen Movers for their excellent service.
- Approximate cost of services:
- $900.00
- Company Response
Hi Chris. Thank you so much for that fantastic review of our company. We will relay the kind words to our guys. We are replying to your review due to the one small issue you had regarding billing for travel time and fuel. Company management actually views this as a positive that you brought this concern up as it is a common point of confusion for many of our customers. When a crew is travelling from an origin home to a destination home, the time it takes to travel between is still on the hours worked for our crews. In your case, the fact that your two locations were so close together is a positive as there was minimal truck time in between while the crew is still on the clock. Travel time, that is attached to every move is to get the crews to you in the morning and then back to our facility in the evening. It is a standard of the moving industry that this cost is captured as we have to pay our workers for their whole day of work. Fuel cost as well, applies similarly. It's true that minimal fuel is used between locations, but you must factor in fuel costs for the entire day. Local moves within the GTA all have 1.5 hours of travel and a $45 fuel charge applied. This allows for roughly 45 minutes each way in the morning and then in the afternoon, as well as the fuel costs to operate the truck for its entire journey. You are not the first customer to be confused with this and we apologize if we did not effectively communicate these two fixed costs to you prior to your move. Here at Firemen Movers we are always striving to have as much transparency as possible when it comes to the billing of our clients. Thank you for using our services Chris
Aaron Cohen - Operations Manager