Ecoline Windows

We had our 4 basement windows and 1 living room window replaced. We chose Ecoline based on 2 positive referrals from colleagues who had windows replaced by this company.

The sales representative was very friendly and informative, he answered all of our questions honestly with supporting information. He even gave us information about the quality and age of the existing windows in our home, to help us be more informed.

The work crew for both measurements and installation were excellent. They were punctual, very friendly, worked efficiently and left behind very little mess. It was evident the work crew was experienced, and worked well as a team. The finished result exceeded our expectations.

My wife and I are very pleased with Ecoline Windows and Doors and would recommend them to anyone looking to have new windows installed in their home. If we should ever need windows again, Ecoline will be the first company we call.

■ The reason we chose this company was
- high reviews from Homestars
- lower price comparing other company quotes with 3 pane
- salesperson was friendly and more assuring than other company sales reps

■ Salesperson recommended installation in 3 steps for convenience in moving furniture around and payment would be split as well.

■ I would choose this company again in the future even though there were few issues but

- be more careful of making sure contract has everything in writing (price, installation type, windows styles etc, installation date) as there may be surprises

Advantages:
- Overall like the 3 pane windows, noticed the insulation effect on heating and noise level comparing to our old wood windows

- Price was better than other quotes and payment split within 3 installations, paid deposit before each installation

- They cleaned up after installation relatively good

Disadvantages:
- No Weekend installation so had to take off from work for the installations and few repair visits

- In one of the installations, they left the old windows laying by the side walk and on the grass as they were coming again next day. This was a safety hazard for us and people walking by, had to call them, they came and stack the old windows by the side of our house. Would have preferred the old windows to be removed from property or placed in their trailer

- Few windows were not closing properly so had to call them to re-install / fix which at the end was not satisfied 100% but good enough that rather not take day off for their next fix as I am not sure they can fix it next time if they didnt in the 1st repair

- Had to wait too long for the 2nd and 3rd Installation scheduling

- Had to argue about price in the 3rd installation as sales rep wanted to increase due to usd/cad rate etc, at the end he agreed on the price after showing the initial quote

Updating Windows
We are replacing our windows 3 or 4 at a time; on an ongoing basis. . We had several quotes and were very pleased with the Ecoline quote. This is now our second time working with this company.

We are very satisfied with the whole process; from prompt quotes, to keeping us updated on window manufacture and delivery, experienced installers with great clean up and post installation follow up.

We received excellent service from the sales personnel, schedulers and the installers. They were very knowledgeable and proud of their product. We are very impressed with the triple pane glass and the function of the windows. We will recommend your company to our friend and family.

Rick MacKay

I was so pleased with the whole pricess of replacing our windows. Our salesman was very knowledgable and friendly. The installers were professional and clean. We went with tripple glazed glass ... WOW! What a difference with sound and heat transfer! We are so pleased. I will refer them to friends and family.

The installation was quick . The clean up was awesome. Workers were courteous and knew their jobs very well pleasant and hard-working. The supervisor was knowledgable and very efficient I was very pleased and would recommend echo line windows to my friends and family.

I had 5 windows changed in my house on May 10,2017 . Everyone was extremely well informed about the product. the installers were great, came on time cleaned up after. I will definitely recommend Ecoline windows to all my friends .

We had Polar Windows installed in our old house, and were very pleased with the quality, but were looking for more affordable windows for our new house. Of three quotes, Ecoline's quote was the lowest. However, price was not the only consideration for us. We were also very impressed with the professionalism and knowledge of the sales person and found Ecoline's product to be of similar quality to Polar Windows. The customer service we received throughout the entire process of ordering to installation was excellent. We were given regular updates as to the status of our window manufacture and were called to set up an installation date as soon as the window was ready, which was within the stated time frame. The installers were at our house exactly on time. The window was installed beautifully - very precise. They were also very neat and tidy, and completed the installation in only 1 hour. Although we have yet to see how the window will hold up over time, I am not concerned as there is a 25 year warranty on their product. Overall we are very pleased with our decision to go with Ecoline Windows & Doors, and will recommend them to others in the future.

Ecoline delivered our window exactly as ordered, ahead of schedule. Installation was done in 45 minutes including clean-up and removal of old window. The clip-on interior trim more than covered the origianal, so no touch up work required and future painting will be a breeze.

Excellent all round. Ecoline were competitive in price. I am very happy with the product I received. The installation team, especially Daniel, were excellent. They seemed to care about doing the job well and kept me appraised during the whole install. The office staff kept in touch throughout the whole process, letting me know when the windows would be built, to scheduling the installation. Would definitely recommend.