Ecoline Windows

■ The reason we chose this company was
- high reviews from Homestars
- lower price comparing other company quotes with 3 pane
- salesperson was friendly and more assuring than other company sales reps

■ Salesperson recommended installation in 3 steps for convenience in moving furniture around and payment would be split as well.

■ I would choose this company again in the future even though there were few issues but

- be more careful of making sure contract has everything in writing (price, installation type, windows styles etc, installation date) as there may be surprises

Advantages:
- Overall like the 3 pane windows, noticed the insulation effect on heating and noise level comparing to our old wood windows

- Price was better than other quotes and payment split within 3 installations, paid deposit before each installation

- They cleaned up after installation relatively good

Disadvantages:
- No Weekend installation so had to take off from work for the installations and few repair visits

- In one of the installations, they left the old windows laying by the side walk and on the grass as they were coming again next day. This was a safety hazard for us and people walking by, had to call them, they came and stack the old windows by the side of our house. Would have preferred the old windows to be removed from property or placed in their trailer

- Few windows were not closing properly so had to call them to re-install / fix which at the end was not satisfied 100% but good enough that rather not take day off for their next fix as I am not sure they can fix it next time if they didnt in the 1st repair

- Had to wait too long for the 2nd and 3rd Installation scheduling

- Had to argue about price in the 3rd installation as sales rep wanted to increase due to usd/cad rate etc, at the end he agreed on the price after showing the initial quote