An Ta Plumbing Inc

Plumbing
Toronto ON M8Z 3C7
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K & S from Oakville
K & S from Oakville
4 reviews Oakville, ON
10/10

Great customer service

Plumbing review in Oakville

The team at Anta exceeded my expectations in terms of customer service. Communication was great throughout and they are straight forward and honest.

We had a small difference in opinion in terms of the services provided and they were willing to hear my side of the argument and did everything they could to ensure I was a satisfied customer. Refreshing to deal with a contractor that listens to their customer's view point.

I would deal with them again and would recommend their services.

Approximate cost of services:
$200.00
13 of 13 people found this review helpful.
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Company Response

We really appreciate the positive review, thank you very much! We believe that proper communication and understanding between customer and technician is a great milestone to reach. We make sure to be very clear and brief with our work to make sure that upon job completion, there are no remaining questions or doubt. It was a pleasure hearing you out and cooperating with you. Please let us know if there is anything else we can help you with, you have our number!

Thank you,

ANTA Team.

Previous versions of this review:

K & S from Oakville
K & S from Oakville
4 reviews Oakville, ON
1/10

Wouldn't recommend

Plumbing review in Oakville

Wouldn't recommend their services. Communication and response time was good, but the service provided was not thorough at all. I had a constantly running water meter (1m cubed overnight) and know nothing about plumbing. The tech was in and out within 15 minutes - would have been gone in 5 if I hadn't pressed him with questions. He identified the issue as a running toilet - which I told him was not possible considering that particular toilet had been running for several years and my water bill had just recently spiked by more than 2x. I also shut the water off to that toilet while he was there (my idea, not his) and the meter kept running. I asked him to keep looking, which he didn't want to do, suggested I fix the toilet and left. I called the office and spoke to a nice gentleman who explained that once the tech identifies an issue it doesn't make sense for him to keep looking if that issue isn't fixed. I get it, but given what I had told them about the volume of water and the fact that shutting off the water to the toilet didn't solve the issue, common sense would dictate that the toilet wasn't the issue.

I had to find the issue myself, which again, knowing nothing about plumbing took a lot of time googling etc. Turns out my water softener was running like a faucet into an underground drain (pic attached). Im not sure the tech even knew I had a water softener, as he didn't care to check. Had the tech cared at all and listened to me a bit, this issue likely could have been found quickly. Poor experience and I wouldn't use them again. Paid them $180 +tax to then have to find the issue myself.

Approximate cost of services:
$200.00