Mr Roof Repair.Ca

Roofing
Toronto ON M4W 3E2
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HomeStars
Roofing
Mr Roof Repair.Ca
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79%

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Reviews by rating (past 12 months)

Reviews for Mr Roof Repair.Ca

Average customer rating:
9.4 10 (915 reviews)

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John Baker from Toronto
John Baker from Toronto
12 reviews Toronto, ON
10/10

New Flat Roof

This company removed my old chimney and built a new sloped flat roof over the existing one. The workers were very dedicated, thorough and cleaned up very well. The estimate was accurate and very competitive. Although there were weather delays, Joe, the owner always kept me in the loop. I used Mr RR a few years ago for a repair and they were prompt, reasonable and the work continues to be effective.

Approximate cost of services:
$6,500.00
1 of 1 people found this review helpful.
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Company Response

Hi John... Thanks so much for taking the time to review and write about your experience with us. And thanks for mentioning the communicative aspects of our business. We really believe that poor communication with clients is one of the largest failures of our industry. Our communicative nature is one of the positive recurring themes in our clients reviews. And whether is a simple repair like our first project with you or a larger project like the recent one, maintaining that type of dialogue with our clients is always our aim. Please let us know if there is anything you need moving forward. Thanks again.

Michael Labelle from Cornwall
Michael Labelle from Cornwall
5 reviews Brampton, ON
5/10

roofing

I can give you an honest assessment of Mr. Roof Repair. I swear I am telling the truth and I will not charge you $99.00

They recommended BP Shingles. Let us quote the BP literature. BP Certified Roofers . "Provide a free no obligation quote"

This company did not live up to its promises. Both on the phone with Mike and on the roof with Peitro I was promised I would be given options. I was only given one option. A full roof replacement.

They returned my messages before I paid them but did not after I paid them.

Their terms and conditions state that if they do a repair or replace your roof you must place their sign on your lawn for 7 days. They did not do a repair or a replacement I paid for the assessment. They put the sign on the lawn anyway and did not tell me in advance.

The assessment was helpful but rather general so I will give them a 5 or so. I can get on a roof and take pictures for you.

They forgot to mention in the contract they would do flat roofing to a section of the roof.

Sorry guys but but I am getting both the attic and the roof done for a little more than half the price with a better shingle and a better warranty.

Approximate cost of services:
$99.00
5 of 5 people found this review helpful.
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Harinder  from Brampton
Harinder from Brampton
1 review Brampton, ON
10/10

Sky light leak

I called when I found my skylight was leaking. Turns out, it wasn't the skylight at all but a leak coming from a few feet away, which found its way into my house at the skylight. I was quoted by several other companies to replace the skylight entirely as they clearly weren't interested in a small repair job. Mr. Roof Repair was prompt and thorough and have solved my issue as the recent rain hasn't come in. I have no problem recommending these guys.

Approximate cost of services:
$226.00
1 of 1 people found this review helpful.
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Company Response

Hi Harinder... That is a common error made when assessing a skylight leak. With improper skylight installation, a leak can seem to be caused by the skylight itself in some fashion, but actually just be a weak point for water to enter your home emanating from another location. Glad we could help. Thanks for taking the time to post this review. Take care.

Aline in Toronto
Aline in Toronto
4 reviews North York, ON
10/10

Roof Repair

Upon finding some water damage in our home, we contacted Mr. Roof Repair. They were able to temporarily fix the problem and provide us with a competitive quote on getting a new roof. We were very pleased with the work done. Everything was thoroughly explained and documented with photos. Shane and his crew did an excellent job of cleaning up after they completed the work on schedule. One of the things that most impressed us was the level of customer service. Steve and his team were always available when we had any questions or concerns. I would not hesitate to recommend them to friends.

Approximate cost of services:
$16,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Aline... Thanks for taking the time to review your experience with us. Yours is the experience that we strive for with all of our clients. Clear communication and high-level customer service from beginning to end and moving forward. Please let us know if there is anything else we can do to help. Take care.

Veronica  from Toronto
Veronica from Toronto
2 reviews North York, ON
10/10

Roof Repair

I had leaks in a few places, which other roofers could not fix. Mr. Roof Repair fixed all of them -- the first time, after a thorough diagnosis and repair. They were quick to come to my rescue as one new leak was substantial. They were also wonderful with follow-up and a complete written report which included photos. Great work!

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Veronica... The roofing industry as a whole is truly under-trained as far as deficiency detection goes and it really has a lot to do with the fact that these are the same roofers installing new roofing systems incorrectly in the first place and on mass. We're glad we were able to correct the issues you had and have given you some peace of mind moving forward. Thanks for taking the time to post about your experience with us... And also for referring us to SD, your neighbor. Thanks again!

Lucy from Barrie
Lucy from Barrie
2 reviews York, ON
9/10

Roof Repair

I was ripped off by an earlier roofer and called Mr. Roof Repair desperate to fix someone else's poor quality job. Pietro was the guy who did the work for me and he was very thorough and professional. There were no additional charges and I am very satisfied with their work and the fact that they followed up to make sure everything was ok after the next rainfall.

Approximate cost of services:
$3,000.00
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Company Response

Hi Lucy... Thanks for taking the time to review our services. We're sorry that your experience with the other roofer was poor but happy we could restore you're faith in good contractors. Pietro will be happy to know you are pleased. Please let us know if there is anything else we can do for you moving forward. Thanks again. Cheers!

RayT from Toronto
RayT from Toronto
12 reviews North York, ON
10/10

multiple roof leaks repaired

Last fall after some heavy rains I noticed 3 separate areas of my upper floor roof leaking quite badly. I had actually called a roofing company thinking I needed an entirely new roof, but they had a look and recommended me their sister company Mr. Roof Repair. They came promptly and with photos gave me a very detailed quote. Since I had 2 leaking skylights and one air vent, they had to come on 2 visits as it was too cold one early October's day. The guys worked nearly 1/2 a day even in a thin layer of snow to fix the roof. It's been nearly 7 months since the repair and all the leaks are gone, even after the horrible winter we had. There was a bit of billing mix up with one of the girls, but we eventually did get it straightened out. The owner even called me in March to ask how my roof was doing. Great service, and efficient online booking system. Would glady use them again or recommend to friends and neighbors.

Approximate cost of services:
$3,200.00
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Company Response

Hi Ray... Unfortunately for us, our business is not restricted to the most hospitable climates and working environments. Fortunately for our clients, our training and education through all matter of circumstances lends itself to a well-rounded and appropriate service regardless of all but unsafe weather conditions. I make this point because this is where a great deal of mistakes are made by unqualified roofing contractors and which eventually become the "problem" of their clients. Roofing is a year round profession which requires education and training in many conditions and is taken lightly by some roofing contractors. We're glad you're experience with us was a good one. Thanks for taking the time to post your thoughtful comments and take care.

Tim from Mississauga
Tim from Mississauga
3 reviews Mississauga, ON
10/10

Roof Repair - Shingles missing

I recently had some repair work completed by Mr Roof Repair- Pietro. The work was very well done and very happy with there follow up. I was equally impressed with there customer service from Samantha booking the appointment, following up with quote in email and owner calling me to make sure i was happy with the work. Mr Roof Repair really goes the extra mile on customer service! Thanks again Pietro!

Approximate cost of services:
$2,000.00
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Company Response

Hey Tim... That's exactly the experience we aim for our clients to have with Mr. Roof Repair. Sam and Pietro will be happy to know that you are pleased. Please let us know if there is anything you need moving forward as we're happy to assist. Thanks for taking the time to write this for us. Cheers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Roof Repair.Ca

Helping your protect your home in the GTA since 1979! Backed by a 30 year history of quality workmanship and solid referrals combined with experienced and well trained roofers. We are roofing specialists that offer you a timely solution oriented approach to solving all your roof repair problems and concerns. ...
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