We used Mr. Roof last year for some work on our roof, and when the time came to deal with moving our downspout from the side of the house to the back of the house, we chose them again.
They were very busy, but we managed to wrangle a time for someone to come by. We had them throw in a couple of other items to quote on, but decided not to go with the work due to budget constraints.
Just to do our due dilligence, my husband attempted to get a couple other quotes. What a disaster! I think he tried 3 different places and couldn't get someone to come out or they never showed!
Definitely made me realise how customer focussed Mr. Roof is!
The work was done, but it wasn't what my husband was expecting. A quick note to Mr. Roof and they arranged for the gentleman who did the work to call us (on a Saturday!) and explain. It all made sense and we were happy!
Great experience yet again!
- Approximate cost of services:
- $600.00
- Company Response
JT, We are always glad to see customers come back to us when additional work is required. We often hear stories on how other companies do not show up as promised and that is why we really focus on our customer service and understand that your time is important and our committment is to show up as scheduled and solve your problem.
We are also glad you called for clarification on work completed as we never want to leave a homeowner with any questions unanswered.
We appreciate your business. With thanks from the MrRoofRepair team.