Mr. Rooter Plumbing Of Ottawa

Drain Services
Ottawa ON K1G 3N2
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Drain Services
Mr. Rooter Plumbing Of Ottawa
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Reviews for Mr. Rooter Plumbing Of Ottawa

Average customer rating:
9.6 10 (270 reviews)

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Rita in Brampton
Rita in Brampton
1 review Ottawa, ON
10/10

Toilet repair

I am very happy with the work Larry did yesterday. I had purchased a part for the job which didn't fit. The technician had the appropriate part to do the repair. I was also able to return the part because he left it in resalable condition. :)
I also appreciated the discounts applied to my bill, making it more affordable. I also liked the free plumbing exam of all the house's plumbing.
I am a repeat customer because the previous jobs have been done so well.

Thanks
Rita Moore

Approximate cost of services:
$200.00
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Company Response

Larry is a true professional, we're thrilled to hear he was able to complete the service with the correct part. It's always fantastic to receive such great feedback from a repeat customer, so thank you for sharing!

Doug A in Ottawa
Doug A in Ottawa
1 review Ottawa, ON
10/10

Plumbing maintenance

Very responsive and timely booking service. Professional, friendly staff and quality service you can rely on. Jeremy our tech was great, taking time to explain and answer all our questions. Definitely use again or recommend.

Approximate cost of services:
$500.00
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Company Response

Thank you for sharing your feedback following your appointment with Jeremy. We're glad to hear that we succeeded in scheduling you within a reasonable time frame, and that Jeremy was able to answer all of your questions. Feel free to give us a call any time!

Paul Kearns in Ottawa
Paul Kearns in Ottawa
1 review Simcoe County, ON
10/10

Dran pipe clean out

I had a blocked drain in my basement. Mr Rooter came in on a Friday night to fix the issue. The technician that was sent to the job (Guy) was courteous, professional and friendly, and he worked efficiently yet thoroughly. I am very pleased with the work, and would definitely recommend Mr. Rooter and Guy to anyone looking for plumbing services.

Approximate cost of services:
$400.00
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Company Response

Guy is an excellent technician and a great asset to our company. We're glad to hear that you felt the same way following your experience. Thank you for sharing your review and feel free to give us a call if you have any future plumbing concerns.

Ana Vasconcelos in Toronto
Ana Vasconcelos in Toronto
1 review Ottawa, ON
10/10

Plumbing in Bathroom

I would like to say being my first time calling Mr. Rooter I was very happy with the service I received with Luc. He did a great job fixing our plumbing in our washroom. I would like to mention that not always you get someone at your door with a smile and patience as he was especially hearing that he was on call and had just got home when called to my house. I was very impressed. He was very detailed and very patience and even offered to redo the seal when my toilette was not leveled properly this is not always the case when someone comes over they are usually in a hurry and want the job done quickly. I would like to thank him for his work he did a great job and especially the smile was greatly appreciated from beginning to end of the job. If ever I need a plumber in the future I will surely call Mr. Rooter in the condition I get Luc again. Tell Luc to keep on smiling it leaves a lasting impression.

Approximate cost of services:
$396.00
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Company Response

Thank you for sharing your experience! We're glad to hear that Luc was able to resolve your concerns and that he remained patient and pleasant throughout the experience. We'll make sure to tell him to keep smiling!

Leah Brand
Leah Brand
1 review Ottawa, ON
10/10

Larry Toll of Mr Rooter knew his plumbing for sure

I was in a panic, my basement was flooding, through the floor drain, every time I used water in the house. I called the city, and they told me I had to sign a waiver, indemnifying them of any damage. I was now really in a panic. I called Mr. Rooter and Larry Toll showed up. He was professional, knowledgeable, worked quickly and efficiently.
Larry came in under estimate, and made really great recommendations for work needing to be done. I would highly recommend Mr. Rooter and Larry Toll.

Approximate cost of services:
$594.00
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Company Response

Thank you for sharing your experience. We're sorry to hear that the basement was flooding, but glad that Larry was able to resolve the problem for you. Hopefully Larry's advice can help preventing the issue from reoccurring! Feel free to give us a call any time

Private User
Private User
Private User reviews Kitchener, ON
10/10

Frustrating Faucet

I was trying to replace an old faucet and got frustrated because I couldn't remove it. I called Mr. Rooter because I liked that they didn't charge differently for time of day. The service was excellent right from making the appointment to getting the work done. Larry Toll showed up on time and had a great attitude. He really knew his stuff and got the faucet removed in a matter of minutes. I was totally not expecting it, but he decided not to charge me for the service since it was so quick. This really demonstrated to me that he was honest and fair. Also, pretty cool that the company would give him this latitude. I wouldn't hesitate to give Mr. Rooter a call again.

Approximate cost of services:
$0.00
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Company Response

Great to hear that the issue was repaired quickly! Thanks for sharing your review, and feel free to give us a call any time

Private User
Private User
Private User reviews Tweed, ON
9/10

Bathroom (toilet) plumbing problems

Toilet was leaking in the basement. Larry Toll came and repaired the problem. He removed the toilet, scraped the caulking, replaced the wax donut and reassembled the entire toilet. He caulked the base to ensure that water would not escape. The work was performed in a very professional manner. He also inspected all of the plumbing fittings and pipes in the entire house.

Approximate cost of services:
$350.00
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Company Response

We're happy to hear that your toilet is now functioning properly! Thanks for submitting your review

Private User
Private User
Private User reviews Ottawa, ON
10/10

Plumbing problem

On December 23 at 10:00 pm with a houseful of people, one of the toilets was plugged and no amount of plunging would alleviate the problem. Having had great experience and service with Mr. Rooter in the past, this was the first name that came to mind and sure enough, they came through for us. We had a plumber within the hour, who reviewed our options with us and resolved the problem quickly and efficiently for a reasonable cost. Thank you again, Mr. Rooter.

Approximate cost of services:
$250.00
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Company Response

Thank you for sharing your experience! We're happy that we were able to send somebody to you quickly and fix the issue. Thanks for being a loyal customer!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Replacement of sewer pipes under the house

This was a big job! Sewer pipes from four houses in a row exit the complex under my home. The pipes, which were over 100 years old, had be changed under my home, as they had worn down to a dangerous level.

Sebastien Regimbald, the project manager, had to work with 4 home owners, including myself, and 4 tenants. This included developing multi-option estimates and multiple invoices for the separate owners, but also coordinating the overall project and maintaining open communication with all involved.

Seb did an outstanding job! All the work, requiring work in 3 houses, went extremely smoothly; everyone knew what to expect and when; and everyone felt very confident with what was being discussed and done.

Big Kudos to Seb for his strong leadership, project management and communication skills.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for sharing your experience! Sebastien is definitely a great asset and we`re thrilled to hear he was successful in coordinating all of the activities among multiple homeowners & tenants. Large projects can sometimes be stressful but with patience, communication, and hard-work, no job is too big or challenging. Thanks again and feel free to give us a call anytime!

arab in Kitchener
arab in Kitchener
1 review Ottawa, ON
9/10

Drain Shower cleaning

Little expensive but great job done right with Mr Larry Toll , I really like it I appreciate the good service,if you are looking for a plumber don't turn around Mr Rooter is the best.

Approximate cost of services:
$328.00
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Company Response

Thanks for sharing your review, we're glad that Larry was able to help with you plumbing concern. Feel free to give us a call whenever you might need us again and we'll do our best to get Larry over to you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Rooter Plumbing Of Ottawa

Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. Our highly-trained staff is standing by 24 hours a day, 7 days a week offering service and appointments at your convenience to help you get your life back on track. Contact Mr. Rooter Plumbing of Ottawa today at (613) 746-0000.

Some of the services that we offer are, Plumbing Repair
Drain & Sewer Cleaning
Commercial Plumbing
Trenchless Technology
Mr. Rooter® Products

CATEGORIES
Drain Services and Plumbing
WEBSITE
https://www.mrrooter.ca/ottawa/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Warranties on Labour & Materials
PAYMENT METHOD
Debit, Mastercard, Visa, Amex, Cash
LICENSES
All technicians are licensed plumbers or registered apprentices.
MEMBERSHIPS
1-year memberships with free renewal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Varying from 30 days to 1 year
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