Mr. Rooter Plumbing Of Ottawa

Drain Services
Ottawa ON K1G 3N2
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Drain Services
Mr. Rooter Plumbing Of Ottawa
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Reviews for Mr. Rooter Plumbing Of Ottawa

Average customer rating:
9.6 10 (270 reviews)

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Private User
Private User
Private User reviews Guelph, ON
10/10

Replace leaking kitchen faucet

Excellent service. quick reply to my inquiry, technician (Jeremy) came on time. Very informative with options, and service done to perfection. I would not hesitate to recommend Jeremy or the company and I will definitely use Mr Rooter again. Thank you!

Approximate cost of services:
$800.00
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Company Response

Thank you for sharing your review, we're glad that you were happy with the service and we'll congratulate Jeremy on a job well done.

Private User
Private User
Private User reviews Ottawa, ON
9/10

Drain cleaning

I recently hired Mr. Rooter to clean my kitchen drain. The plumber (Larry) arrived on time, was friendly and polite, worked very efficiently, and cleared the drain. He clearly knew what he was doing because when an unexpected problem arose, he was easily able to figure out a solution. He cleaned up after the job (always a nice touch) and offered some useful advice. Overall, a positive experience.

My only complain is that the fuel charge of $20 is not justifiable. Gas prices are quite low now and, more to the point, there is no reason that a surcharge is applied by a firm that depends entirely on house-calls.

Approximate cost of services:
$380.00
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Company Response

Thank you for sharing your feedback. It's always nice to hear that we were able to complete a service efficiently and without making a mess. We will consider the comment about the fuel charge and make a decision on whether or not it is appropriate. Thanks again!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Cleared bathtub drain

Larry Toll did a fantastic job clearing a difficult old bathtub drain. We thought it was going to be a difficult expensive fix to replace the drain but he cleared it with the roto-rooter. Big relief!

Approximate cost of services:
$300.00
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Company Response

We're glad to learn that Larry was able to quickly and efficiently fix the bathtub drain. Thanks for sharing your review

Private User
Private User
Private User reviews Ottawa, ON
8/10

Various minor plumbing repairs

Mr rooter came to fix a dripping p trap and replace 2 toilets. They were quick, quote was thorough and clear and the work was exactly the cost of the quote. They honour their warranties as I had to get them to come back once. Overall I continue to use them and would recommend them. They aren't the cheapest plumbers but their warranty and reputation is worth the higher cost to me.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for sharing your review, we're glad to hear that you were satisfied with our service.

Jennifer P from Ottawa
Jennifer P from Ottawa
3 reviews Ottawa, ON
10/10

Drainage issues

There was heavy rain and i found a lot of water in my crawlspace. I thought my weeping tiles needed to be cleared so called mr rooter. This is the first time I've had to call a plumber so chose based on reviews. Larry T was my plumber and he was fantastic. We discussed what had happened and what i thought the problem could be. I have a serious issue with tree roots in my crawlspace so we thought those may be causing damage. Larry explained all the options and the pricing associated with the best case and worst case scenarios. Long story short - we used a camera through my drains and saw that while they could use a cleaning (which Larry did), they were in good shape. He was very thorough and at no point did i feel he was rushing through the job! He also did a plumbing check on my house which was great! No issues were found and i now feel confident about my (old) house's plumbing. This was a great experience and i will call them for any future plumbing issues that come up!

Approximate cost of services:
$800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We're happy to hear that you were pleased with the service Larry provided. Having confidence in your plumbing system is important, so we're glad that you have peace of mind. Feel free to call us anytime, and thank you for sharing your review!

TPuu in
TPuu in
1 review Ottawa, ON
10/10

Bathroom sink and main shut off replacement

They were very quick and very efficient and very pleasant They came the very same day that I called and even fixed my toilet which was running for no extra charge

Approximate cost of services:
$900.00
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Company Response

Glad to hear that we were able to get to you in a timely fashion and address all of your plumbing concerns. Thanks for sharing your review and feel free to give us a call anytime!

Don in
Don in
1 review Ottawa, ON
10/10

Plugged Floor Drain

Larry is a polite, knowledgeable plumber. He patiently answered all questions posed and completed the job successfully.
We are pleased with the prompt service of this company and do not hesitate to recommend it.

Approximate cost of services:
$300.00
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Company Response

Thank you for sharing your review! We're glad to hear that you were happy with the service that Larry provided.

Private User
Private User
Private User reviews Ottawa, ON
8/10

wet basement

floor drain backed up. Not able to solve problem but good diagnosis.
Technician came at about 1am. Good response time and friendly service. Camera put in sewer drain and floor drain

Approximate cost of services:
$470.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

plumbing repair

Jeremy was very helpful and knowledgeable. He did an excellent job. This was the second time that Jeremy had worked for us and we would certainly get him again. He was very good at explaining everything to us.

Approximate cost of services:
$350.00
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Company Response

Jeremy is a fantastic technician and understands the importance about educating homeowners on their plumbing system. We're glad to hear that you were happy with the service he provided. Thank you for sharing your review!

Rosemary in Markham
Rosemary in Markham
1 review Ottawa, ON
10/10

Drain headaches

I am a repeat customer. They are an extremely professional team. This time, Larry worked very hard to solve our problem on a Friday evening. I have always been very satisfied with their work. Are definitely my go to plumbing team.

Approximate cost of services:
$500.00
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Company Response

We are very happy to learn that another repeat customer was satisfied with the service that we provided. We will make sure to congratulate Larry on a job well done. Thank you for sharing your feedback and feel free to give us a call any time!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Rooter Plumbing Of Ottawa

Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. Our highly-trained staff is standing by 24 hours a day, 7 days a week offering service and appointments at your convenience to help you get your life back on track. Contact Mr. Rooter Plumbing of Ottawa today at (613) 746-0000.

Some of the services that we offer are, Plumbing Repair
Drain & Sewer Cleaning
Commercial Plumbing
Trenchless Technology
Mr. Rooter® Products

CATEGORIES
Drain Services and Plumbing
WEBSITE
https://www.mrrooter.ca/ottawa/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Warranties on Labour & Materials
PAYMENT METHOD
Debit, Mastercard, Visa, Amex, Cash
LICENSES
All technicians are licensed plumbers or registered apprentices.
MEMBERSHIPS
1-year memberships with free renewal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Varying from 30 days to 1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.