Mr. Rooter Plumbing Of Ottawa

Drain Services
Ottawa ON K1G 3N2
Write a Review
Write a Review


HomeStars
Drain Services
Mr. Rooter Plumbing Of Ottawa
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Mr. Rooter Plumbing Of Ottawa

Average customer rating:
9.6 10 (270 reviews)

Sort by

Christophe in Ottawa
Christophe in Ottawa
1 review Ottawa, ON
10/10

Plumbing

Richard was amazing and really help us out. Great service, thank you very much. I will recommend everyone that I know to this company. We need more people like this

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

We appreciate you taking the time to submit your review and for your recommendation! Thank you for sharing your experience

Jay in Ottawa
Jay in Ottawa
2 reviews Ottawa, ON
10/10

Outstanding Service

Richard persisted and performed far beyond the normal level. Cleared a long standing blockage with professionalism and a positive attitude. Have already recommended these guys to my friends at work.

Approximate cost of services:
$420.00
Was this review helpful?
Company Response

Thank you for submitting your review. Richard has a great attitude and we're happy to have him on our team!

Marius Patras in Mount Pearl
Marius Patras in Mount Pearl
1 review Ottawa, ON
10/10

toilet problems

Good Morning,

I was amazed by the kind of service Mr. Richard Reise and his helper (I believe it was Jackson) provided today, September 28, 2017. He fully explained the problems found and provided solutions. The estimation was clearly explained. After the problem was solved, he provided advise on how to properly use the toilet taking in consideration that the toilet was the appropriate one for my mother's needs. He also proposed other solution, i.e. the installation of a better toilet.
It is the first time in my 34 years in Canada when I received such an exceptional services for any kind of problems related to the house maintenance and repairs.

Approximate cost of services:
$230.00
Was this review helpful?
Company Response

Thank you for submitting such a fantastic review of the service that Richard & Jackson provided. We're very happy to hear that they did a great job! Feel free to give us a call anytime you have a plumbing concern & we would be happy to provide another excellent experience.

Ray in Ottawa
Ray in Ottawa
1 review Ottawa, ON
2/10

Quick service call

Had a severely clogged sink. Called Rooter. They did a good job, sink is no longer clogged. But come on, a job that took less than 45 minutes cost $400??? And a $20 gas charge? Give me a break. I will never use Rooter again as their work may be good, but their cost is far too expensive!

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Although we are pleased to learn that we were able to fix your clogged sink in a timely fashion, it is disappointing to hear that you weren`t happy with the price. We take these reviews seriously and we will take your comments into consideration.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Leaky toilet

Richard R. From Mr Rooter was very helpful and informative, he assessed the situation quickly and was able to offer several recommendations. The job was done fast and there was no mess for us to clean after.

Approximate cost of services:
$475.00
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

replacing old water pipes in laundry area

Jeremy was here and did a superb job. Have used Mr. Rooter numerous times always very pleased with prices ,service and technician's and office staff with there helpfulness. Thank you

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for sharing your experience, Jeremy is a fantastic technician and we're pleased to learn that you were happy with the service he provided.

Grace in Ottawa
Grace in Ottawa
1 review Ottawa, ON
10/10

Bathroom Toliet making very loud noise when flushing

I am so pleased with the plumber's work. He was so knowledgeable with his work at hand. His name was Larry Toll. He was so polite and finished the job in about 1 hour. Larry was so good in giving me my senior discount, and having me go on line and obtain a $25.00 coupon. If in the future I require service from you I will certainly request Larry. Thank you very much.

G. Mather Ottawa On.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Larry is a great technician and we're happy to hear that you thought so as well. Thank you for sharing your review and feel free to give us a call any time!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Cracked drainage pipe

I highly recommend Mr. Rooter for any plumbing challenges. I was impressed with the excellent service --- very thorough and efficient. Many thanks to Phil for his kindness, expertise and professionalism.

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Thank you for sharing your review! We'll make sure that Phil receives the recognition that he deserves.

Bruce in Ottawa
Bruce in Ottawa
1 review Ottawa, ON
10/10

Bathroom tub faucets installed, clearing out of sink and new install of parts

excellent service, work and the results were amazing, we are selling in August so of course we needed to get many things worked on, and plumbing/fixing old to new (the house is 71 years old) was at the top of our list...and we are very happy with the work from Guy Gratton...in fact we may have him return for a few additional jobs and we would highly recommend this company and Guy to get the job done right.

Approximate cost of services:
$900.00
Was this review helpful?
Company Response

Thank you for sharing your review! We wish you best of luck with the sale of your home, and encourage you to give us a call should you need Guillaume to help with any additional plumbing services.

TB
TB
1 review Ottawa, ON
10/10

Basement drain backup

Basement drain began backing up intermittently. I chose Mr Rooter based on Homestars ratings and they lived up to their billing. The technician was friendly, knowledgeable and very thorough. He quickly diagnosed the problem as multiple buildups​ in the main drain and walked me through the issue and my options, including showing me the areas of concern with his drain camera. He diligently worked away at the blockages until the pipe was as clean as new. Despite the mess inside the pipe, and what came out with the drain snake, there was no mess in the basement after he was done. The whole process was done in one morning and the issue has never resurfaced. I would highly recommend Mr Rooter.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for sharing your review. It's great to hear that we were able to live up the other fantastic reviews you found on this page.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Rooter Plumbing Of Ottawa

Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. Our highly-trained staff is standing by 24 hours a day, 7 days a week offering service and appointments at your convenience to help you get your life back on track. Contact Mr. Rooter Plumbing of Ottawa today at (613) 746-0000.

Some of the services that we offer are, Plumbing Repair
Drain & Sewer Cleaning
Commercial Plumbing
Trenchless Technology
Mr. Rooter® Products

CATEGORIES
Drain Services and Plumbing
WEBSITE
https://www.mrrooter.ca/ottawa/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Warranties on Labour & Materials
PAYMENT METHOD
Debit, Mastercard, Visa, Amex, Cash
LICENSES
All technicians are licensed plumbers or registered apprentices.
MEMBERSHIPS
1-year memberships with free renewal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Varying from 30 days to 1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.