Pro Appliance Ltd.

Washing Machine - water would not drain from the machine after washing. I initially called the "Appliance Repair Guys" (416-479-9959); for a service call charge of $80+HST, they advised that they would attend the site and diagnose the problem; I waited for 4 hours, they didn't show up; I agreed to re-schedule for another day, big mistake. Once they showed up, the technician "Sam" asked for $280 to "clean the machine" and no firm diagnosis of the exact problem was offered. I called the company to complain, no cooperation - after further online research I found "Appliance Repair Guys" on the bbb.org website with the same phone # with over 200 consumer complaints logged against them, along with other negative reviews online. I called Pro Appliance instead - within 5 minutes of the Pro Appliance technician looking at the machine, they diagnosed the problem which was a simple defective switch replacement. The technician Matthew was honest and worked efficiently and tested the machine after the repair to ensure that it worked properly - no further problems. Reasonable charges for a service call and repair costs from Pro Appliance and HONEST- I will be using Pro Appliance from now on! Thank you Pro Appliance and keep up the good work!