Accu Star Environmental Inc.

We hired AccuStar in June 2014 to do mold remediation of our basement closet, hallway and kitchenette. As well we paid Elizabeth of AccuStar $700 to do pre mold remediation Air Quality Testing. Elizabeth did the testing if our basement clothes closet, kitchenette, main floor living room and office, and second floor family room and master bedroom, along with the outside control. We expected a full detailed report analyzing the lab's results of her air quality testing. However, Elizabeth just emailed the lab's results! We had been assured by Elizabeth prior to paying for this testing that she would provide us with her report too, but this was definitely not the case after we paid for this testing! Additionally, from the first meeting with Elizabeth to give us a quote for doing mold remediation until the actual morning two weeks later that AccuStar was supposed to do the mold remediation, we were never infirmed at any time by email or phone that we had to pay 50% upfront before the work was to begin nor were we advised that we'd have to pay the balance owing of 50% at the end of mold remediation on the same day prior to post mold remediation air quality testing! As a result, when AccuStar emailed us early in the morning that work in our basement was to begin that they expected all payments that day, we were very shocked and upset by this company's very poor customer service! They even yelled at both of us on the phone rather than being a polite, caring mold remediation company! So, we immediately canceled the mold remediation job with AccuStar! If AccuStar had advised us in advance of their policy regarding payment, we would have likely continued with mold remediation by AccuStar. However, this was not the case and even their vice president was rude to us on the phone! Trust us, you do not want to deal with AccuStar! They caused us to have to start the whole process of getting quotes again from other companies which resulted in further mold spreading throughout our basement! I am very allergic to mold and am asthmatic! I had been very sick for a long time due to this mold, yet AccuStar didn't care about my health; all they cared about was making money! Definitely no it a company that should have a good rating with Home Star!

Elizabeth and her team at Accu-Star did a fantastic job removing the mold from my master bedroom. When I met Elizabeth for the consultation she was very professional and she provided me with their quote in a timely manner. She also helped reassure me that the mold damage was not as bad as I thought. Which was comforting.

The team did a excellent job removing the mold. They were very clean and were very efficient. Great customer service.

I highly recommend Acc-Star!

I want to write this review to tell people that Accu-Star is the most competent, honest and fair company out there!!! They are a company that cares about your family and wants you and your kids to be safe. They keep working and working until the air is completely safe for you to breathe and every last bit of toxic material is gone...and they are neat, punctual and they really know their stuff. Our basement was damaged by the July rain. We had damage to the flooring and some drywall in the back part of our house and knew that we had mould as a result. Before we found out about HomeStars, we just did a Google search...and called this other company....big mistake..We were ripped off big time by this other company who came in, looked at our basement and told us that we had mould...we KNEW that. They charged us $400 just to write a cut and paste a report saying that we had mould...no air quality testing, nothing. They didn't even try to tell us what kind of mould it was!!! Then along comes Elizabeth and her team. Within 5 minutes they had discovered mould in another place that we didn't even know we had mould in...and we had been breathing it in for a long time... She took a sample and told us that even if we didn't go with her company she was going to get it tested as she knew we had kids and this was in their playroom and she wanted us to know what kind of mould we were dealing with. Because she cares. It came back really high for black mould... They cleaned everything up and were so careful with all of our things. Then we discovered we had asbestos tile underneath another area of the floor and they cleaned that up too! They were very, very reasonable in their pricing...so much lower that everyone else and they came the same day that we called them. I can't say enough about them. If you want your house to be treated with respect and a top quality job done at a great price with great people to work with then this is your company. If we hadn't found them, our kids would still be breathing in that toxic mould... and we would never have known because your couldn't smell it or see it and it was not in the area of the house that had had the leak.
They are the best. No other company compares. The rest just tried to rip us off (often quoting double the price that Accu-Star did!)
I think they are hands down, the best company that we have ever dealt with. Thank you, Elizabeth!

I have used Accustar when a couple of years back and the president himself was handling my water leaking from rain issue. Nev, the president came out this time again when he could have sent his technicians. He is a rare gem, he is honest, reliable and gets the job done. He diagnosed the leak in about two hours which is such a relief as now I can get the issue fixed. In the future, anyone having my problem, I will definitely recommend. This guy is good.

We had some mold in the basement and weren't sure how bad it was. Accustar came to our house and showed us where the mold was and explained how they would remove it. They sealed the entire area and kept the entire work site spotless. They were always available to answer my questions and Nev, the owner, came out several times to the site to walk me through all of the work. Nev and his entire team are great. I would use them again without hesitation. If you have a mold problem, call Accustar!!!!!

We hired Accu-Star in Dec 2012. Nev and Terry came to our home free of charge to do the original assessment – this service was only offered by a few companies. They spent a lot of time explaining things to us with no pressure – really nice guys.
Overall impression: the team was knowledgeable, accessible, patient, reliable and competitive on their pricing – all qualities we were looking for - and as you know - extremely challenging to find in 95% of contractors. We dealt with Terry mainly who was great and professional and really took the time to explain everything to us. Lastly, we needed our roof fixed as a result of a leak – they were able to arrange for this seamlessly, and the company who fixed it was great, both providing warrantees on their work which is extremely important.
We are not easy customers and I can tell you that you will not be disappointed with their service.

We were starting the planning stages of renovating our house and found mold in the basement we hired Accu-star to remove the mold and because we were so satisfied with the job and deal with Terrance and his crew we are planning on using them for the demolition of the our basement. We would recommend them to any of our friends.

Accu-star handled a complicated job for us involving removal of materials and requiring the use of specialized cleaning and sealing products. The patience, responsiveness and efficiency of the company is very much appreciated. And the price was reasonable. Highly recommended.

Elizabeth and her crew were fantastic! They were on time and on budget. Very clean and professional. No mess was left behind for me to deal with. No surprises. I would highly recommend them!