Accu Star Environmental Inc.

We purchased a home and then found out the existing floor in the basement may contain asbestos. Terrence came in, completed his assessment in a proessional manner, quoted a competitive rate for the work to be completed and then completed the job on time and as promised.

Outstanding service... renovating a 1926 bungalow, asbestos everywhere, and Accu-Star was exceptional in the way they treated us and the way they solved the problem. We would not hesitate to use them on every renovation we plan... :)

We are renovating an old house and came across asbestos wrapped ducts in walls that were being removed (so we had to deal with it immediately). I emailed Accu-Star at 10:00 p.m. and they responded within 10 minutes and had Elizabeth out to our house by noon the next day to do an estimate and had the job completed 2 days later. They were fantastic to deal with and I would highly recommend them.

Based on my experience, Accu-Star deserves full marks for the quality of their work, but there is another aspect of the company that should be made known.
The price quoted for demolishing our garage was rather higher than I had expected, but as the garage was contaminated with asbestos and Accu-Star advertised itself as expert in asbestos containment, I agreed, since I did not want there to be any risk to our health or that of our neighbors. The work was scheduled promptly and was carried out expeditiously; the clean-up was thorough. and neat. Everything was to my satisfaction.
However yesterday I received an email from Accu-Star stating: "If you write us a *10 STAR review *on the work we did for you we will mail you a *$50.00 GIFT CARD* of your choice." This practice, which I consider highly questionable ethically, cannot help but call into question the objectivity of other ten-star reviews. It is regrettable that Accu-Star apparently does not feel sufficiently confident about the quality of its work (which I found to be very good) to generate favorable publicity, but instead attempts to buy good reviews with bribery. Needless to say, I do not expect to receive a gift certificate. despite the fact that I have rated the job-performance a meriting ten stars.
Addendum in reply to the company's response: If the gift certificate were offered after the review appeared, it would indeed be an expression of thanks. Specifying, in advance, a ten-star review, merits a very different name.

We were very pleased with every aspect of the mold remediation in our basement crawl space. It was done expertly, courteously and was worth what we paid to have it done. Thank you!

Terrance and his team were professional and prompt. We were amazed at the level of technology used to assess the moisture in our basement. Their service was handled with care and attention to detail. They were efficient, friendly and budget conscious. We would definitely recommend them.

The work was started quickly and everyone worked hard. Terrance dealt with us personally and negotiated our concerns. He had a crew come back to satisfy the terms. We are happy that he came back to discuss the issues that we had.

We needed to understand what was happening in our basement and remove the paneling, bracings, ceiling, appliances, countertops, a cool room full of bad things etc...

Terrance was great in doing the walk through and was very reasonable when midway through the job the scope changed. They were the best price out of the ten-star companies we brought in.

Steve, Henry and Tyler who did most of the work were complete pros. Communicated and cleaned up before and after and tackled the most difficult demo and remediation jobs. They have set the stage for our basement and home renovation, we can only hope everything else goes this well.