An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
After noticing a leak in our bedroom ceiling we contacted two roofing companies who had high ratings on Homestars to obtain quotes. We had to leave a message with one company. They did not return our call. Professional Roofers answered our call and made an appointment to come out and to do an inspection and to give us a quote. Jorge arrived early for our appointment and after introducing himself went up on the roof to take a look. He confirmed that we needed to have the roof replaced. He came into our house and professionally explained what the problem was and how it would be addressed. He gave us what we considered to be a reasonable a quote. He told us that if we chose his company that they were booking appointments for 2-3 weeks later. This was a concern because of the leak. While there had only been a minimum of damage so far, we were afraid that it could become much worse. Jorge told us that he could send out a crew the next day to tarp the roof. We agreed and we signed the contract.
The next day two men arrived from Professional Roofers, even though it was the Canada Day holiday. They spent a great deal of time on the roof and very carefully and completely covered the area of the roof where the leak had originated.
On the day scheduled for the shingle replacement the Professional Roofers' crew arrived right on time and started in on their work. They tarped several areas around the perimter of the house to catch debris.They worked right through the morning and into the afternoon, even during a brief period of rain. During and at the end of the job they cleaned up the debris that fell from the roof. At the end of the day the roof looked great.
A couple of days later I got a call from Professional Roofers to ask if I was happy with their work. I've never had a company do that before. I was impressed. I purposely waited several weeks to post this review as I wanted to go through several periods of rain to make sure everything was high and dry and it has been. Our neighbours recently decided that they needed a new roof and eavestroughs and I was happy to recommended Professional Roofers to them.
- Approximate cost of services:
- $5,000.00