Kaplans Appliances

I bought 3 new stainless steel appliances for my new kitchen. I got the Panasonic over the stove microwave with a built-in fan, a Eurolux induction stove and a GE Profile French door fridge. I found the prices and service at Kaplan's to be the best. I have always bought my appliances there and have never had a concern. This time, I dealt with Nancy, who was a delight to deal with. She is very knowledgeable and service oriented. We shopped around and Kaplan's prices were by far the best.

My friend took me to this place to get a sale quote on 5 appliance as she had previously made a large purchase 2 months and the price was right. When we arrived no one wanted to attend to us and we had to wait 12 minutes. We had asked for my friend's sales rep but she was not in that day. We looked around and saw some of the sales people were chatting among themselves and looking around the store. When we did get a sales rep I asked for the exact same appliances my friend had purchased and in 1 minute the sales rep quoted us a price $4000 more than what my friend paid. Obviously these sales rep are making too much in commission to care about new sales. We went back a second time and got a different rep and this one was much nicer and the price was in line with what my friend paid. So it goes to show that the price you pay is linked to your sales rep.

We are very happy with the fridge we purchased. But during the instalation the Kalapins staff took a chunk out of out wall and have yet to do anything about it. We are in limbo and happy with the product but not with the costumer service.