Coretemp Heating and Air

I am a consultant in the green building industry and I wanted to retrofit my house with best in class equipment. Richard not only understood all the equipment I was interested in, he could speak to me very intelligently about the pros and cons of the options. Other furnace sales guys I spoke with didn't really understand the technical workings of the equipment and also didn't want to accommodate my goal of minimizing the obstructions that the supply and return pipes can cause. Richard not only listened but exceeded my expectations in his professionalism and willingness to meet my needs. I would happily recommend Richard to anyone who cares about having their HVAC equipment done right. The impression I got from other contractors was that they don't care and just want to finish the job as fast as humanly possible. Thank Richard for doing such a great job. My furnace is so quite and makes the house so comfortable I never think about it any more. Even if you are not interested in efficiency I would highly recommend the fully modulating variable speed furnace. The comfort and quite makes it worth every penny.

Richard and his team arrived promptly, took time to answer my questions and adjusted the furnace to improve its efficiency and reduce my gas bills. I was impressed by their attention to detail and pleasant demeanour. I will highly recommend CoreTemp to my friends!

I called CoreTemp Saturday evening regarding a power connectivity issue on my thermostat that just started happening today. Richard took time to guide me with troubleshooting the issue over the phone and we were able to identify that the issue was the thermostat and not the wiring. Thanks so much!

I rarely write reviews, however, the service and workmanship I received from Richard and the team from CoreTemp was simply outstanding. I am very particular when it comes to quality and customer service as my standards are very high. Before logging onto HomeStars, I called three recommended Heating & Air Conditioning contractors who visited my house. I am in the midst of a large renovation in which I am turning my unfinished basement into a legal basement apartment. I determined that it would be a good time to replace my fourteen year old furnace and air conditioner and replace it with something more efficient. I also have bad asthma and needed advice with regards to what type of air cleaner I should install. Each of the three contractors had their own opinion, however, their solution just did not seem right to me since they could not answer half of the questions as to why they recommended it. The problem today is that even the well established Heating & Air Conditioning contractors send out "sales people" who unfortunately do not have the field experience required to recommend the "right" solution. I thought I would give HomeStars a try and found that CoreTemp had some of the best reviews. I called the number on the website and Richard answered the phone directly. He was extremely helpful and schedule a home visit the very next day. He was the only person to ask me about what was important to me and my family along with why I wanted to replace the entire system? I also learned that he is a licensed "Jouneyman pipefitter" which is basically the highest level you can get. A Journeyman pipefitter deals with industrial/commercial/marine piping and heating/cooling systems. Based on that kind of experience, my home install would be a piece of cake. At the end of our conversation, Richard gave me a full quotation "on the spot" along with his recommended solution which included a Lennox HEPA Filter and pleated MERV 11 filter to address my asthma concern. Richard's pricing was very fair and his workmanship was the best I have ever seen. He installed a tankless water heater (to save space) which I absolutely love since we are finishing the basement. He also installed a "Lennox iComfort" thermostat that works perfectly with the system and allows me to adjust the temperature in the home via my smartphone while I am away. He also followed up with me on numerous occasions to ensure I was enjoying the system along with fully understanding it. These guys are the real deal and would recommend them to anyone looking for a new HVAC system. Thank you for everything. A+++

I ended up calling CoreTemp Heating and Air after being less than satisfied with two other highly rated HomeStar contractors. On the Labour Day weekend, our 15 year old air conditioner started icing over at the furnace coil and at the outside unit and would not cool our house. I shut the system down and called our regular heating and air conditioning contractor (highly rated) who had replaced our furnace unit approximately 8 years prior. To their credit, a technician was dispatched within a few hours. However, the technician barely looked at the outside unit before pronouncing the system unfit. He advised that as it was a 15 years old unit, it would not be worth repairing since the total cost for a diagnosis and likely repair would be over $1,000. I asked him if he could explain exactly what was wrong. He stated that the Freon was low, so there must be a leak in the system somewhere. However, he avoided answering my specific questions about how low the Freon levels were and where the system was leaking from, etc... Instead he proceeded to tell me that it would be silly for me to consider spending money on a 15 year old unit.

He then suggested that he could have a sales advisor come over within a half hour. I agreed to meet with the advisor. While the sales advisor was very polite, he essentially recommended only one particular replacement unit which seemed to be quite expensive. At that point, I advised that would like to shop around.

The next day, I contacted a second highly rated company which proceeded to send a sales rep over that evening. He also did a very quick look at our current system and said 15 years was a fair length of time for an air conditioner to last. He proceeded to recommend 5 different units covering a wide price range. He suggested that we make a decision in the next few days as he could not guarantee the prices he had quoted beyond a couple of days. I also advised him that we would still like to shop around.

I ended up calling CoreTemp the very next morning and spoke directly with the owner - Richard. Richard spent approximately 20 minutes with me on the telephone. I could tell within the first few minutes that he was passionate about his profession and that he was listening to what I was saying. He explained that he had many, many years of experience with the Lennox brand of air conditioners and knew pretty much where the leak could be (the service valves) and he was quite confident that it would was a quick fix and if not, he would explain all of my options.

I then asked him when could he come over and to my surprise he said he could come by later that day. True enough, Richard found the leak that he suspected and explained to me in detail why these units developed these types of leaks. He tightened the valves and added the missing Freon. Richard then tested the system again - no more leaks! He suggested that since the unit was in overall good condition, I could possibly get several more years of cooling from it.

He also explained that he is not interested in pushing new unit sales when they are not needed, even though there is more money to be made in the installation of a new system. Richard is definitely the person I will call again for all of our air conditioning and heating needs.

My AC recently stopped cooling my residence. To put this story into context, I had a previous quote from another Homestars provider who insisted my AC had unfixable leaks and that it was the best to rip/replace both furnace and AC and put me on a 7-year lease plan. Reading the details, I was in for $3000+ in implicit finance charges. Moral of the story: Don't buy into the lease pitch!.

Then, I called Rich at CoreTemp. He was easy to talk to, quick to accommodate and was at my house within 24 hrs with one of his technicians. They went straight to work running a pressurization test to check for leaks. Turns out my unit required some valve and fitting adjustments and coolant recharge; there were no substantial leaks!. The best part is total repairs were ~$500 making me $2300 richer given I was expecting full replacement. Rich is relationship business person in land of tight profit margins and disposable mentalities. He only fixed what was required with full explanation and built credibility in the process. He knows how to make a living but plant seeds for the future, a rare distinction in sales. This is why I rate them 10/10 and would not hesitate to call in future.

Core temp replaced my old furnace a few years ago and did a great job so when my air conditioning broke down I didn't hesitate to call them first. They answered the phone after hours and spent the time with me on the phone to trouble shoot the problem. When that didn't work they showed up on time for a service call and we're fast, efficient and friendly. It is surprising to have such great service in the residential heating/air industry.

After several uncomfortable warm nights in our home since our A/C unit stopped working, I asked a few friends if they knew of anyone good to fix it. That's when we found out about Richard at Coretemp. Well, he's not just good - he is GREAT! Not only did he first try and diagnose the problem over the phone to see if we could solve it ourselves, Richard was over in less than 20 minutes and it wasn't just a regular work day - it was today Labour Day Monday! Richard is a pleasure to talk with, extremely knowledgeable in his field, honest and is very reasonable. We will definitely recommend him to friends/family.

I was pleased with Richard's work last year so I asked him to come back to do my furnace maintenance today. Richard also did a carbon monoxide check for my hot water tank, my gas stove and oven. Richard is very knowledgeable, friendly, and trustworthy. I recommend him to others.

In October 2013 I had a high-efficiency furnace and humidifier installed by CoreTemp. For honesty and excellent customer service you can't do any better than Richard and his crew. The job was done on time and the work area left very clean when finished. I have recommended CoreTemp to family and friends and and will continue to do so.