New Century NIGHTMARE:
Paid $200 for 6 hours to clean a 500 sq. ft. condo. Maid was late because she "missed her alarm after pulling 2 all-nighter." Came home to to find half the things on their 'checklist' not checked at all - undusted everything, cobwebs, food splatters etc. Called to complain - they agreed to a re-do but only with the same girl. She came back with a bad attitude and I still have cobwebs, dust etc. At that point - I just chalked the experience up to a bad one - and wanted to share because all these good reviews in NO way reflect my atrocious experience with them.
In a nutshell - if you wanna be sorely disappointed, frustrated, feel ripped off and have to babysit disgruntled staff - NCM is for you!!! In general - I'm a believer that you get what you pay for and am happy to pay more for stellar service/satisfaction - don't let their high prices, great reviews and the nice office manager fool you - trust me.
- Approximate cost of services:
- $200.00
- Company Response
Very sorry to hear that you are not happy with your cleaning. Our estimate is an estimate, it all depends upon the condition of any home - mold around window cills would take a few cleaning to get it to look better, dirt on all woodwork would need to be washed down and not dusted because of dirt on everything.
We had sent the crew back to fix what was not cleaned and you had told her that you were happy with the cleaning which is why we were surprised to hear that you were not.
All of our crew members are trained and know that it is not right to be rude to anyone.
Wish you all the best.