Home Improvements Skilled Trades Inc.

Last spring when the snow melted, my basement flooded. Home improvements came highly recommended from a friend who went through a flooded basement a few years prior, and I'm glad I went with them. Mario was able to meet me the same day I called and assured me that everything would be taken care of. The clean up started the following day, and the waterproofing was completed a few days later. I had them refinish the basement and I couldn't be happier. The flooring, trim work, pot lights, everything looks absolutely perfect!

They were polite, professional, organized, finished the work quicker than I expected and kept everything clean and tidy throughout the entire project. I was very pleased with the entire process.

We asked Mario to fix a water leak problem and do a few other renovation jobs in our basement. Before he started he assured us that the work was under warranty. Also I asked him to give us a quote and make sure we won't go beyond the agreed cost since we had a fixed budget. But on the first day of the project he surprised me with some structural problems that he had found costing us over ten thousand dollars more than the original quote and he pressured me to give him a response on the spot. I asked him to stop the work and brought a home inspector to get a second opinion. Not surprisingly most of the work that Mario has suggested wasn't essential to do at all. I asked Mario to only finish the water proofing work that he had started. A few days after the completion of the work, after a rainy day we noticed that the floor in some sections was wet again and talking with other contractors after, they raised concerns around the low height of the membrane that he had installed. I asked Mario to come and take a look. He finally showed up but pretty much came up with any excuse possible not to fix the pretty obvious issues with his work and finally got more and more belligerent and left the house. Pretty awful experience overall.

Mario and his crew came to waterproof the exterior of our home. They completed the job in mid - March 2009 in less than a week, which was fast. What they did not do was compress the dirt that was dug up. As a result, we were left with a huge mud pit for almost 2 months as we took Mario's advice that the dirt would settle once the weather got warmer - this did not happen. He also told us he would refer us to a paver to pave our cut driveway - when we asked him he didn't share any referrals. Given that we had never gone through waterproofing before, we were not aware of the importance of compressing the soil, placing gravel, sand etc... something Home Improvements did not do. It was too late however, because Mario had his money and would not give us the time of day. I feel short changed with this company - buyer be ware!!! In the end we hired another contractor to compress the soil and to interlock the driveway.